Assistant Bank Branch Manager / Assistant Financial Center Manager

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Lead. Coach. Serve. Grow.

At SmartBank, we're more than a bank-we're a team of passionate professionals dedicated to creating "WOW" experiences for our clients, associates, and communities. As we continue to grow across Tennessee, Alabama, and Florida, we're looking for an Assistant Financial Center Manager who thrives in a client-focused environment, enjoys developing others, and is ready to take the next step in their banking leadership career.

If you're passionate about exceptional service, enjoy coaching and mentoring team members, and want to make a meaningful impact in your community, we'd love to hear from you.

What You'll Do

As the Assistant Financial Center Manager, you'll play a key leadership role in ensuring operational excellence, cultivating outstanding client experiences, and supporting the success of the Financial Center team.

Key Responsibilities

• Lead and support Financial Services Representatives (FSRs) to deliver exceptional client service and operational accuracy.
• Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
• Assist with resolving complex client concerns and building lasting client relationships.
• Promote SmartBank products and services while identifying opportunities to deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to operational controls.
• Assist with account openings, deposit products, and other client service needs.
• Serve as the primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with all banking regulations, including the Bank Secrecy Act (BSA) and other applicable laws.
• Champion SmartBank's culture, values, and commitment to creating exceptional experiences.

What We're Looking For

Education

• High School Diploma or GED required
• Bachelor's Degree preferred

Experience

• Banking experience required
• Previous Sr. Financial Services Representative experience or supervisory experience preferred
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong leadership, coaching, and communication skills
• Commitment to providing exceptional client service

Skills & Qualifications

• Strong knowledge of branch operations and account opening procedures
• Cash handling and balancing experience
• Excellent customer service and relationship-building abilities
• Strong problem-solving and decision-making skills
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work collaboratively and lead by example
• High integrity, accountability, and adaptability

Why SmartBank?

At SmartBank, we believe our associates are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance.

Benefits Include:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) with 4% Employer Match
• Generous Paid Time Off (PTO)
• SmartFlex Days
• 11 Paid Company Holidays
• Paid Community Involvement Opportunities
• Tuition Reimbursement
• Company Apparel and Associate Recognition Programs

The SmartBank Difference

Our team lives our values every day:

• Act with Integrity
• Be Enthusiastic
• Create Positivity
• Demonstrate Accountability
• Embrace Change

For nearly two decades, SmartBank has been dedicated to building strong communities, developing exceptional talent, and delivering personalized financial solutions. We empower our associates to make decisions, build meaningful relationships, and create experiences that truly stand out.

Ready to Grow Your Career?

Join a company where your leadership matters, your growth is supported, and your work makes a difference every day.

Apply today and become part of the SmartBank team-where we create WOW experiences together.