Assistant Behavioral Health Manager

Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at www.laclinica.org.  

Job Summary:

Under the direction of the Behavioral Health Manager, the Assistant Behavioral Health Manager serves as the senior administrative support role for Casa del Sol and provides consultation on front desk and billing workflows to other Specialty Mental Health programs as needed. This key position assists the Behavioral Health Manager in ensuring efficient daily administrative operations of the clinic, managing specific county contract obligations, and supporting clinical and operational staff through a broad range of administrative and supervisory functions. The Assistant Behavioral Health Manager will ensure adherence to establish workflows related to billing, claims processing, facilities and compliance and will directly supervise assigned administrative staff. This role will act as a liaison with internal departments, external partners, and regulatory agencies to ensure seamless service delivery, compliance, and effective administrative systems.

Major Areas of Responsibility, include but are not limited to:

Supervisory Responsibilities:

• Supervises Administrative Staff: Provides direct supervision to clinical office assistants and billing staff, including task delegation, development of and adherence to workflows, time management, and performance evaluations.
• Performs Payroll and Leave Processes: Processes payroll, monitors timesheets, and manages leave requests for staff.
• Implements Hiring and Onboarding Processes: Implements end-to-end recruitment administrative tasks, including the onboarding of new hires.

Duties/Responsibilities:

• Coordinates Reports and Data: Produces, runs, and reviews clinic operations reports to support decision-making and contract compliance.
• Oversees Facility Management and Ensures Site Compliance. Fulfills all facility-related functions including maintenance, space planning, and infrastructure needs.
• Liaises with support departments and serves as the primary point of contact for internal service requests.
• Ensures annual certifications such as medical equipment calibration, fire safety clearance, and other site-related inspections and accreditations. Procure office equipment.
• Maintains Scheduling Systems: Oversees provider scheduling templates, adjusts calendars as needed, and ensures consistency with clinic needs and compliance standards.
• Coordinates Credentialing: Monitors and tracks the credentialing process for clinical staff and ensures all documentation is current and in compliance with regulatory requirements.
• Tracks Administrative Processes: Monitors internal workflows including PAFs, work orders, supply requests, and other administrative documentation.
• Handles Medicare Part D Coordination: Acts as the liaison with Alameda County Behavioral Health (ACBH) and oversees processes related to Medicare Part D.
• Handles External Communications: Serves as the administrative point of contact between the clinic, patients, insurance providers, and external agencies.
• Oversees Records Requests: Ensures timely and compliant processing of records requests and other internal/external documentation.
• Coordinates Departmental Support: Facilitates collaboration between the SMH department and support services such as HR, IT, finance, and compliance. Provides guidance to other BH programs regarding SMH billing.
• Supports Compliance and Reporting: Oversees timely submission of operational and contract-related reports, ensuring accuracy and adherence to requirements.
• Maintains Site Certification and Licensure: Ensures all necessary documentation for licensing and facility certification is up to date.
• Ensures Positive Patient Experience: Models and promotes quality customer service at all times.
• Adherence to La Clinica ethical and professional standards, including La Clinica’s policies and procedures.
• Other duties as assigned by supervisor.

Minimum Job Requirements:

Knowledge, Skills, and Abilities:

• Familiarity with Specialty Mental Health contracts and requirements
• Knowledge of and experience working with Epic and Microsoft Office Software
• Ability to train team members, monitor their performance, provide constructive feedback and progressive discipline when appropriate
• Ability to model professionalism, as well as communication skills that are clear, direct, and respectful
• Ability to motivate and encourage a team
• Ability to model and promote customer service
• Ability to demonstrate sound judgement
• Ability to work effectively and efficiently, both independently and on a team
• Ability to handle sensitive and confidential information   
• Bilingual preferred, may be required depending on location                  

Education and Experience:

• Bachelor’s Degree or higher.
• At least 2 years of prior experience working in Specialty Mental Health setting.
• Experience working in billing and/or patient registration
• Experience providing direct supervision of other team members and overseeing their work.
• Bachelor’s degree can be substituted for 4 years of experience in health care leadership for a total of 6 years combined experience

Physical Requirements:

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more.
• Repeating motions that may include the neck, wrists, hands and/or fingers.
• Upper extremity demands: Reaching above shoulder and/or below waist.