Assistant Branch Manager

Job Description:

Position Summary:

Assistant Branch Manager provides on-site leadership, motivation and direction for the service center staff, aligning the staff with Everwise Credit Union’s performance measures and member service expectations.  Additionally, the Assistant Branch Manager directs daily service center operations, ensuring compliance with internal controls, operations controls, and risk management as directed.

Primary Responsibilities and Duties:

• Assists and supports the Branch Manager in maintaining appropriate staffing levels, team member supervision, and on-going team member development through consistent training, coaching and development activities.
• Assists and supports the Branch Manager in maintaining quality and professionalism of staff during their daily interactions with the membership.
• Accepts primary responsibility for ensuring all branches procedures, processes, audits, and documents are in accordance with established Everwise Credit Union guidelines and regulations.
• Supports and assists Everwise Branch Manager in growth and performance of the service center that aligns with Everwise Credit Union’s strategic direction as measured by performance measures and goals, while utilizing and embracing Everwise Credit Union directed tools and resources.
• Assists and support Everwise Branch Manager in cultivating and leading excellence in member service including embracing Everwise Credit Union directed tools and resources.
• Assists and facilitates team meetings which discuss product knowledge, sales skills, operational procedures, etc.
• Assists in enhancing awareness of Everwise Credit Union in the communities of which it is a part through involvement in Everwise Credit Union approved civic and community activities.
• Will assume additional responsibilities necessary for the growth of the service center, growth of the service center staff, and as assigned.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills:

• Excellent human relations skills including verbal and written communication skills.
• Clear understanding of Everwise Credit Union philosophy, vision and strategic objectives; as well as the ability to communicate it to others.
• Strong coaching, development and leadership skills and have a basic understanding of Human Resource practices.
• Strong background/understanding of service center operations, procedures, and security policies.
• Positive leader of change and foster open communication.
• Self-driven.
• Able to meet and exceed goals.
• Able to organize and prioritize daily tasks.
• General understanding of related computer applications.

Minimum Requirements:

• High School Diploma, GED or equivalent certification.
• 2-3 years of financial services industry experience or 3-5 years supervisory experience in a retail environment

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.