POSITION SUMMARY Assist branch manager in all phases of branch operations and sales. Assume responsibility for the branch in the branch managers absence. Ensure staff compliance to established policies, procedures, compliance, and banking regulations. Ensure all customer retail services and sales are delivered in an effective and customer-centric manner. Be a lead contact for customer new accounts and exception requests, accommodating all banking operational issues. Assist with sales and operational training and overall performance of branch. Conducts relationships and activities consistent with established Bank policies, procedures, and systems, the corporate code of conduct, Bank Secrecy Act, and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in management of most day-to-day operations in the branch. Assign duties and work schedules to ensure efficient functioning of branch. Acquire and maintain thorough understanding of security procedures and ensure staffs thorough understanding and full compliance. Consistently perform new account activities and teller duties when necessary. Supervise vault operations and procedures, maintain reports, balances, and cash recaps.
Maintain an atmosphere conducive to open communication. Maintain harmony among staff and resolve grievances. Issue written and oral instructions. Help conduct regular staff meetings to review problems, policies, procedures, and updates of activities within the bank. Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
Maintain thorough knowledge of all bank products, services, compliance, and regulations and help ensure branch personnel maintain strong proficiency in same. Actively participate in sales program, work with manager to set sales goals, and make every effort to reach targeted goals while always ensuring the best interest of the customer is being followed. Make referrals to other business units for traditional and non-traditional banking products and services.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.