10-key (Tenkey) Numeric Keypad, Affirmative Action, Banking Services, Communication Skills, Consumer Finance, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, Employee Assistance Plan, High School Diploma, Insurance, Leadership, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Needs Assessment, Operations, Operations Management, Operations Processes, Organizational Skills, Power BI, Presentation/Verbal Skills, Profit & Loss, Rehabilitation Act, Revenue Growth, Sales, Service Delivery, Small Business, Smartphones, Strategic Planning, Team Player, Tuition Reimbursement, Video Chat, Writing Skills
The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, driving sales performance, and delivering exceptional customer service. This role assists with staff leadership, operational compliance, and achievement of branch goals while helping to create a welcoming, efficient banking environment. The Assistant Branch Manager acts as a key point of support for branch staff and clients and serves as a leader in the absence of the Branch Manager.
A successful Assistant Branch Manager must:
- Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
- Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
- Make out-of-office calls to businesses, community organizations, and referral sources as assigned by Leadership.
- Introduce and demonstrate digital and self-service options to clients.
- Develop strategies to help expand small business and consumer client base.
- Communicate clearly with staff and clients verbally, over the phone, and via video chat.
- Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
- Support branch leadership in meeting branch production goals.
- Ensure high level of customer satisfaction through the delivery of excellent service.
- Acquire and apply skills in preparation for advancement to a branch manager position.
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications:
Education/Skills/Training:
- High school diploma or approved equivalent; five years minimum experience in a financial institution; strong math skills, 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook. In addition, well developed smart phone and digital channel skills. Must have excellent organizational and analytical skills and superior written and oral communication skills. Must have valid driver’s license, satisfactory transportation, and adequate insurance coverage.
Experience:
- Prior banking experience, including previous work in sales or client relations. Preference is given to candidates who have three (3) or more years’ experience as a Personal Banker or branch supervisory role.
Benefits:
At WaFd Bank you get all of these great benefits!
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
WaFd Bank Benefits Summary - Click here for more information
EEO Statement:
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act- CCPA 2025