Full-time Position Available in Limerick, PA
Full-time position currently available in Limerick, PA. The Assistant Branch Manager supports the Branch Manager in leading daily branch operations, delivering exceptional customer service, and driving business growth within the community. This role oversees staff performance, ensures compliance with all banking regulations, and contributes to achieving branch sales and service objectives.
Responsibilities:
• Developing new deposit business • Providing a high level of customer service • Reinforcing the Q2 sales and service culture through effective coaching, guidance, and team motivation • Helping achieve individual and branch goals through new business development, referrals, and strong relationship retention
Leadership and Supervision:
The Assistant Branch Manager provides leadership training and supervision while delegating day-to-day operational tasks to branch personnel. This role serves as a key resource for resolving complex customer issues, managing operational risk, and fostering a positive team environment.
Community Representation and Support:
Additionally, this role represents the Bank in community activities to enhance visibility and support new and existing business opportunities. The Assistant Branch Manager must be prepared to assume any branch function when staff are unavailable and assist with the cross-training required under the Branch Universal Banker Model.
Key Responsibilities:
Sales & Coaching: Implements and models Q2 Service and Sales programs with creativity and energy, ensuring goals are achieved and quality standards are met or exceeded. Will be required to be a Q2 Coach, which will require completing Q2 observations weekly and is able to redirect and praise individuals on their Q2 skills. Supports the Branch Manager in achieving sales, service, and profitability objectives. Supervises and coaches branch staff to develop team members in delivering superior customer service experiences while pairing the Q2 Service model with achieving performance goals.
Branch Management Oversight:
Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed. Ensures that prescribed schedules and operating policies and procedures are followed. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Provides prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
Key Responsibilities (continued):
Ensures that the branch is in order and prepared for an audit by ensuring proper audit compliance procedure, quality control, and recommends and initiates corrective actions. Ensures that the branch is following established Bank policies, procedures, and State and Federal regulations. Ensures that the daily, weekly, and monthly reports are up-to-date and complete. Specifically but not limited to:
Team Management and Support:
Converse professionally with internal and external customers and business partners via telephone, email, and written correspondence. Able and willing to work a flexible work schedule, including weekend branch hours, and participate in Bank and/or community events during regular and non-standard hours. Able and willing to work in other branch locations, attend required staff meetings and training sessions, and travel to Bank and business locations to attend meetings, training, and events.
Requirements:
High School diploma or equivalent. Requires basic reading, writing, and arithmetic skills. Completion of high school vocational training or equivalent. Completion of some college courses preferred. A proven track record of training individuals on all aspects of operational protocols, bank policies, and procedures. Previous supervisory experience, one year or more. Minimum of three years progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge. Successful in motivating team members in all aspects of QNBs Service Excellence. Must have strong product knowledge and actively coach Q2 Service and Sales referrals and product campaigns. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Successful completion of any two PBA courses as recommended by Branch Manager, final grade of C" or higher. Currently, this is the Fundamentals of Banking and Consumer Lending. Must fulfill Continuing Education and Training checklist annually. PA Notary and Medallion Signature Certification. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Desirable Knowledge, Abilities, and Skills:
Knowledge of the Banks deposit products, services, and lending policies and guidelines, as well as specific loan programs, qualifications, procedures, and policies to provide full deposit and loan services. Demonstrates independent decision-making skills, effective delegation, and leadership skills. A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems. Previous experience in a supervisory role.