Manage the daily operations of a branch efficiently. Provide leadership in partnership with the Branch Manager and other management team members, training and supervision for Branch. Meet established goals according to the Strategic Plan. Develop new business and deepen member relationships, providing a superior level of member service and promoting the service culture through coaching, guidance, and staff motivation.
Mentor and Coach -- Provide coaching training and feedback for Branch staff in partnership with Branch Manager and other branch management. Hire on-board and regularly meet with employees to review their progress, goals, and professional development to retain top talent. Develop the appropriate processes and approaches to ensure employee training is effective and successful.
Ensure Service Mentality -- Coordinate branch coverage scheduling and area coverage to ensure a high level of service is delivered. Ensure the effective management of staff resources, systems, and services to ensure optimum use of time and capitalize on efficiencies. Interact with members on escalated issues, utilizing resources and providing resolutions within authorization level. Emphasize member service regularly through daily tasks, staff meetings, and training sessions. During staff shortages, assist with branch transactions.
Sales and Goals Management - Track and meet established goals, sales, and budget for the Branch according to the Strategic Plan. Identify and track daily sales production and provide staff motivation. Ensure employees meet goals, capturing in-branch sales, capitalizing on cross-sell opportunities, and educating members on appropriate products and services.
Branch Compliance -- Oversight for audit and review of Branch operations. Actively train on updates, changes to policies and procedures, and ensures compliance. Gather, analyze, and distribute management reports and audits. Monitor monthly budget reports and ensures all expenditures, charges, and payroll costs are within approved budget amounts.
Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organizations Values.