Assistant Branch Manager Company: Jetro Restaurant Depot Location: 114 1st Ave, Needham, MA 02494 Job Type: Full-time Sector: Senior Management Compensation: $28.84 - $29.81 an hour
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Position Title: Assistant Branch Manager Department: Management Supervisor: Branch Manager FLSA: Exempt
Position Summary: Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Manages personnel issues and supervision. Maintains a positive company image by providing courteous, friendly, and efficient customer service. Maintains company standards by ensuring employees are aware of expectations, are properly trained, and are held accountable for their actions.
Essential Functions:
• General operations of the Branch. • Develops strong business relationships with customers by maintaining open communication with customers and by quickly and effectively resolving problems. • Ensures compliance with established policies and procedures, including but not limited to: • Safety • HACCP • OSHA • Personnel security • Pest control • Shrink control.
• Reviews financial and operational reports and takes necessary actions based on report results.
• Directs subordinates to ensure timely and accurate management of all warehouse operations, including: • Safety • Sanitation • Shelf labels • Inventory • Merchandising • Receiving • Stocking • Position • Order pulling • Shipping • In-store customer service.
• Defines the service standards and the operational mission of the branch, communicates it to the employees, and monitors activities to meet the goals of the branch.
• Maximizes all sales opportunities by ensuring high levels of customer service, by ensuring proper scheduling of the workforce while meeting budgetary guidelines.
• Manages selection, annual performance appraisals, and professional development of all Management level personnel.
• Directly supervises and manages department managers.
• Coaches managers on employee relation issues, such as: • New hires • Transfers • Promotions • Demotions • Any disciplinary action, including termination.
• Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations.
• Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house.
• Completes and processes necessary reports and paperwork accurately and timely.
Other Responsibilities:
• Assumes special projects and responsibilities as required.
Education, Experience, and Skills Required:
• Bachelors degree preferred but not required • Minimum 4 years management experience in food service or grocery distribution in a supermarket, club, warehouse, big box, or mass merchandising environment • Background in P&L, Inventory control, merchandising, hiring, training staff, front-end merchandising, cash control, payroll, security, loss prevention, mandatory • Strong leadership skills capable of running a high-volume warehouse operation • Must have excellent communication, organizational, and people management training skills and be extremely customer service-oriented • Commitment to company values and strong customer orientation
Work Environment: For the most part, the ambient temperature will be moderate, with areas that are cold, such as the Freezer, and hot, such as the Damages area. The work is mostly performed standing and walking - must be able to stand and walk for up to 4 hours without a break. Physical labor is infrequent but may be required when merchandise needs to be moved or an area cleaned. Industrial vehicles, forklifts, and Hilo moving material throughout the warehouse will be available.