Coggins Call Center | Assistant Business Development Manager
Compensation: $40,000-$70,000+ per year (Base Salary + Performance Commission)
Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.
This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself.
If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.
What You'll Do
- Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals
- Continue handling your own internet and phone leads while serving as a leader within the department
- Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement
- Provide support with objection handling, phone skills, and customer communication
- Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction
- Help ensure department processes and manufacturer standards are consistently followed
- Track key performance metrics and identify opportunities for improvement
- Support dealership sales growth through effective internet, phone, text, and email communication
- Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives
- Help execute outbound sales and service campaigns through calls, texts, and emails
- Lead by example with professionalism, urgency, and accountability
What We're Looking For
- Previous automotive BDC experience required OR significant call center/appointment-setting experience
- Proven ability to meet or exceed sales and appointment goals
- Strong leadership qualities with a desire to coach and motivate others
- Exceptional verbal and written communication skills
- Highly organized and detail-oriented
- Process-driven with excellent time management
- Comfortable working in a fast-paced, goal-oriented environment
- Proficient with CRM systems, Microsoft Excel, and other dealership technology
- Positive attitude, strong work ethic, and a team-first mentality
Compensation
This position offers a competitive base salary plus performance-based commission, rewarding both:
- Your individual production and performance
- Overall department success and key performance metrics
Expected annual earnings: $40,000-$70,000+
Benefits
- Health, Dental & Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Ongoing Training & Career Development
- Advancement Opportunities within Coggins Auto Group
Join a Team That Drives Results
At Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you.
Apply today and help lead the future of the Coggins Auto Group.