Administrative Skills, Communication Skills, Conflict Resolution, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, High School Diploma, Home Care, Maintain Compliance, Microsoft Office, Multitasking, Onboarding, Operational Support, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Team Player, Telephone Skills, Time Management, Writing Skills
- Competitive salary
- Employee discounts
- Wellness resources
Job Summary
The Care Coordinator Assistant supports the daily operations of a home health agency by assisting with client care coordination, caregiver scheduling, and communication. This role serves as a key link between clients, caregivers, and office staff to ensure high-quality, consistent, and compassionate care delivery.
Key Responsibilities
Client Support
- Assist with onboarding new clients, including intake, documentation, and service setup
- Maintain up-to-date service notes
- Communicate with care coordinator
- Ensure client needs and preferences are communicated clearly to caregivers
Caregiver Coordination
- Schedule caregivers for shifts based on client needs, availability, and skill level
- Confirm and monitor caregiver attendance and punctuality
- Assist in managing call-outs, shift changes, and last-minute coverage
- Communicate assignments, updates, and expectations to caregivers
Administrative Duties
- Answer phones, emails, and inquiries from clients and staff
- Assist with maintaining compliance documentation (HIPAA and agency policies)
- Prepare daily/weekly schedules and reports for the Care Coordinator
- Support timekeeping, visit verification, and basic payroll-related tasks
- File and organize documentation accurately and efficiently
Operations Support
- Help ensure all services are delivered according to care plans and agency standards
- Report client or caregiver concerns to the Care Coordinator promptly
- Assist with quality assurance checks and follow-ups
Qualifications
- High school diploma or equivalent (required)
- Experience with scheduling
- Strong communication skills (both verbal and written)
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced, team-oriented environment
- Proficient in Microsoft Office and scheduling software
- Knowledge of HIPAA and confidentiality practices
- Reliable, professional, and compassionate demeanor
- Must Drive
Core Competencies
- Customer service and relationship management
- Problem-solving and conflict resolution
- Time management and attention to detail
- Ability to remain calm under pressure
Work Environment
- Office-based role within a home health agency
- Frequent communication with clients, families, and caregivers
- May require occasional after-hours support for urgent scheduling needs
Schedule
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.
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ComForCare Home Health Care - Greater Annapolis