The Assistant Center Manager’s duties cover the following:
Effectively manage all areas of operations including product sales, ordering, bank deposits, training, customer relationships, print and freight price quotes, claims, and other duties as assigned.
Assist and communicate with the General Manager regarding all areas of center operations.
Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.
Provide excellent customer service in an over the counter retail service environment.
Accurately perform and/or oversee daily opening and close out procedures in accordance with company policy and procedure.
Work with the General Manager to pro-actively handle customer complaints and assist customers with problems to resolution.
Maintain a high level of sanitation, orderliness and professionalism throughout the center through the utilization of leadership by example.
The ideal candidate has two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. He or She may eventually need to train off-site for certifications, and will eventually need to acquire and maintain a Notary commission.
THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.