Assistant CFA Manager - Howard University

Aramark

WASHINGTON, DC

JOB DETAILS
SALARY
$33–$34 Per Hour
SKILLS
Chartered Financial Analyst (CFA), Coaching, Collective Bargaining, Communication Skills, Compensation Analysis, Computer Skills, Cook Dishes, Corporate Policies, Cost Control, Customer Support/Service, Email Technology, Equal Employment Opportunity (EEO), Fast Food, Finance, Food Quality, Food Safety, Hazard Analysis, Health Department, Higher Education, Kronos Products, Leadership, Maintain Compliance, Merchandising, Operational Support, Operations, Organizational Skills, People Management, Performance Analysis, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Production Planning, Regulatory Requirements, Restaurant, Retail, Retail Operations, Safety Compliance, Safety Standards, Safety/Work Safety, Sales Presentation, Sanitation, ServSafe Certification, Staff Training, Standard Operating Procedures (SOP), System Operations, Team Lead/Manager, Time Management Software, Twitter, Workplace Issues
LOCATION
WASHINGTON, DC
POSTED
3 days ago

Job Description

The Chick-fil-A Assistant Manager is responsible for supporting the daily operations of the Chick-fil-A location at Howard University. This position assists with leading the team, maintaining brand standards, ensuring excellent guest

service, supporting food safety and sanitation, monitoring employee performance, and helping drive operational efficiency in a high-volume campus dining environment.

The Assistant Manager provides hands-on leadership during service, supports employee training and accountability, and ensures that Aramark, Howard University, Chick-fil-A brand standards, company policies, SOPs, and applicable collective bargaining agreement requirements are followed consistently.

Compensation Data

COMPENSATION: The Hourly rate for this position is $33.00 to $34.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

  • Assist with overseeing daily Chick-fil-A operations, including opening and closing procedures, service flow, product availability, food quality, station readiness, and overall guest experience.
  • Support consistent execution of Chick-fil-A brand standards, including customer service expectations, food preparation, product presentation, speed of service, cleanliness, hospitality, and merchandising.
  • Provide daily direction, coaching, training, and feedback to hourly employees in a respectful and professional manner.
  • Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with the Manager, HR, and Operations leadership as needed.
  • Ensure employees are working within their assigned classifications and job responsibilities.
  • Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, peak service periods, operational requirements, and CBA guidelines.
  • Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures.
  • Train and reinforce expectations related to Chick-fil-A service standards, food preparation, food safety, sanitation, equipment use, cash handling, and workplace safety.
  • Create a welcoming, student-centered retail environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs.
  • Monitor inventory, product rotation, par levels, waste, storage, retail displays, and stock levels to ensure the location is prepared for daily service.
  • Support cost control efforts related to labor, food waste, supplies, inventory, cash handling, and product usage.
  • Ensure compliance with food safety, HACCP, allergen, sanitation, health department, and workplace safety standards.
  • Ensure employees follow proper handwashing, glove use, food handling, uniform, hair restraint, cleaning, and sanitation procedures.
  • Conduct regular walkthroughs of the service line, kitchen, storage areas, dining areas, back-of-house spaces, and employee work areas to ensure the location is clean, organized, safe, and inspection-ready.
  • Support pre-shift meetings, safety huddles, accident reporting, hazard identification, corrective follow-up, and daily team communication.
  • Assist with accurate completion of daily logs, temperature records, cleaning checklists, cash handling records, inventory counts, payroll support, attendance tracking, corrective action documentation, and operational reports.
  • Partner with the Chick-fil-A Manager, campus dining leadership, HR, culinary, finance, and Howard University representatives to support operational goals, service improvements, and client expectations.

Qualifications

Required

  • Prior supervisory or leadership experience in food service, quick-service restaurants, retail food operations, hospitality, or a related environment.
  • Strong customer service, communication, leadership, and problem-solving skills.
  • Ability to lead employees in a fast-paced, high-volume retail dining environment.
  • Ability to read, understand, and apply company policies, SOPs, collective bargaining agreement requirements, and brand standards.
  • Knowledge of food safety, sanitation, cash handling, inventory, and workplace safety practices.
  • Ability to work early mornings, evenings, weekends, holidays, and special events based on business needs.
  • Basic computer skills, including email, scheduling systems, timekeeping systems, POS systems, and operational reporting tools.

Preferred

  • Experience working in a Chick-fil-A, quick-service restaurant, campus dining, or high-volume retail food operation.
  • Experience in higher education or university dining.
  • Experience working in a union environment.
  • ServSafe or other food safety certification.
  • Experience with Kronos, inventory systems, POS systems, scheduling systems, ordering, production planning, and cash handling.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/