Assistant Chief Operating Officer for Operations

''1087357'',''true'',''1087357'',''false'',''Submission for the position: Assistant Chief Operating Officer for Operations - (Job Number: 260004D4)'',''false'',''1087357'',''false'',''true'',''Assistant Chief Operating Officer for Operations'',''260004D4'',''!*!

The Department of Mental Health (DMH) at Worcester Recovery Center and Hospital (WRCH) is seeking a dynamic and strategic administrator to serve as the Assistant Chief Operating Officer for Operations (ACOO) to provide effective leadership, administration and clinical functions in collaboration with the Chief Operating Officer (COO).

The selected candidate, under the direction of the COO, is responsible for ensuring that all departments provide quality services and are compliant with applicable laws, regulations, codes, and standards including, but not limited to, those established by The Joint Commission (TJC), the Center for Medicare and Medicaid Services (CMS), the Department of Public Health (DPH) and the Board of Registration in Medicine (BORIM), the Division of Labor, Division on Labor Standards (DLS). ACOO of Operations primary responsibilities include emergency management and environmental of care.

Please note: This is a 40 hour/week position. The schedule is 8:30 AM - 5:00 PM with Saturday and Sunday off.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide direct oversight, management and supervision to non-clinical departments including Food and Nutrition Services, Environmental Services, Campus Police and Risk Management/Safety. Oversees emergency management and Environment of Care.
• Manage and maintain a hospital campus environment that is sanitary, safe and hazard free across the entire facility, over all shifts, in accordance with industry standards.
• Provide support and ongoing education to staff on all state and federal regulations to maintain constant compliance with standards.
• Partner with the COO, Assistant COO of Compliance, and departmental leaders to ensure employees, vendors, and service providers meet performance standards.
• Provide administrative hospital functions in the absence of the COO including 24-hour coverage for critical incidents as part of the administration on call rotation.
• Ensure the protection of patients' legal and human rights.
• Establish working relationships among DMH Central Office, EOHHS agencies, Labor Relations and Human Resources.
• Ensure the proper guidance and administration of the agency's policies, program goals and objectives.
• Champion collaborative problem solving and decision-making processes to maximize the effectiveness of agency priority initiatives.
• Serve as an active member of a variety of hospital wide committees that contribute to the operation and functioning of the WRCH.

Preferred Qualifications:

• 8 years or more direct hospital operations management experience in the public or private sectors.
• Demonstrated knowledge and experience with the Joint Commission, CMS, or Health Care Quality.
• Proven record of success in project management, with a particular focus on establishment of quality standards, results tracking, and evaluating outcomes.
• Knowledge of property management and industry standards for the maintenance and operational needs of a large inpatient facility.
• Effective communication and organizational skills with an ability to negotiate and resolve challenging operational barriers
• Current familiarity of external agency interface with Division Labor Standards, Infection Control, Patient Safety, and Quality Improvement.
• Sound business and budgetary proficiency with an ability to maintain professional and productive relationships with internal and external colleagues, vendors, agencies and partners.
• Talent for leadership and people management with the ability to direct projects and people while effectively managing resistance and improving program outcome.
• Ability to work well with diverse populations in diverse settings in a manner that builds trust and supports increased collaboration and partnership.
• Proficiency in Microsoft applications such as Word, Outlook, Excel, and PowerPoint
• Given the population served, bilingual or multilingual fluency.

About Worcester Recovery Center and Hospital (WRCH):

Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients.

Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

'',''!*!

The Department of Mental Health (DMH) at Worcester Recovery Center and Hospital (WRCH) is seeking a dynamic and strategic administrator to serve as the Assistant Chief Operating Officer for Operations (ACOO) to provide effective leadership, administration and clinical functions in collaboration with the Chief Operating Officer (COO).

The selected candidate, under the direction of the COO, is responsible for ensuring that all departments provide quality services and are compliant with applicable laws, regulations, codes, and standards including, but not limited to, those established by The Joint Commission (TJC), the Center for Medicare and Medicaid Services (CMS), the Department of Public Health (DPH) and the Board of Registration in Medicine (BORIM), the Division of Labor, Division on Labor Standards (DLS). ACOO of Operations primary responsibilities include emergency management and environmental of care.

Please note: This is a 40 hour/week position. The schedule is 8:30 AM - 5:00 PM with Saturday and Sunday off.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide direct oversight, management and supervision to non-clinical departments including Food and Nutrition Services, Environmental Services, Campus Police and Risk Management/Safety. Oversees emergency management and Environment of Care.
• Manage and maintain a hospital campus environment that is sanitary, safe and hazard free across the entire facility, over all shifts, in accordance with industry standards.
• Provide support and ongoing education to staff on all state and federal regulations to maintain constant compliance with standards.
• Partner with the COO, Assistant COO of Compliance, and departmental leaders to ensure employees, vendors, and service providers meet performance standards.
• Provide administrative hospital functions in the absence of the COO including 24-hour coverage for critical incidents as part of the administration on call rotation.
• Ensure the protection of patients' legal and human rights.
• Establish working relationships among DMH Central Office, EOHHS agencies, Labor Relations and Human Resources.
• Ensure the proper guidance and administration of the agency's policies, program goals and objectives.
• Champion collaborative problem solving and decision-making processes to maximize the effectiveness of agency priority initiatives.
• Serve as an active member of a variety of hospital wide committees that contribute to the operation and functioning of the WRCH.

Preferred Qualifications:

• 8 years or more direct hospital operations management experience in the public or private sectors.
• Demonstrated knowledge and experience with the Joint Commission, CMS, or Health Care Quality.
• Proven record of success in project management, with a particular focus on establishment of quality standards, results tracking, and evaluating outcomes.
• Knowledge of property management and industry standards for the maintenance and operational needs of a large inpatient facility.
• Effective communication and organizational skills with an ability to negotiate and resolve challenging operational barriers
• Current familiarity of external agency interface with Division Labor Standards, Infection Control, Patient Safety, and Quality Improvement.
• Sound business and budgetary proficiency with an ability to maintain professional and productive relationships with internal and external colleagues, vendors, agencies and partners.
• Talent for leadership and people management with the ability to direct projects and people while effectively managing resistance and improving program outcome.
• Ability to work well with diverse populations in diverse settings in a manner that builds trust and supports increased collaboration and partnership.
• Proficiency in Microsoft applications such as Word, Outlook, Excel, and PowerPoint
• Given the population served, bilingual or multilingual fluency.

About Worcester Recovery Center and Hospital (WRCH):

Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients.

Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''Program Manager VI'',''Program Manager VI'',''United States-Massachusetts-Worcester - 309 Belmont Street'',''United States-Massachusetts-Worcester - 309 Belmont Street'',''Administrative Services'',''Administrative Services'',''Department of Mental Health'',''Department of Mental Health'',''Full-time'',''Full-time'',''Day'',''Day'',''Jun 22, 2026, 4:51:17 PM'',''Jun 22, 2026, 4:51:17 PM'',''1'',''1'',''142,610.92'',''92,644.84'',''142,610.92'',''Yearly'',''Christina Hyppolite / christina.r.hyppolite@mass.gov'',''Christina Hyppolite / christina.r.hyppolite@mass.gov'',''8572835830'',''M99-Managers (EXE)'',''M99-Managers (EXE)'',''No'',''No'',''No'',''No'',''false'',''1087357'',''1087357'',''true'',''1087357'',''false'',''Submission for the position: Assistant Chief Operating Officer for Operations - (Job Number: 260004D4)'',''false'',''1087357'',''false'',''true''