Assistant Clinic Director - Grapevine

POSITION TITLE: Assistant Clinic Director                                                                           STATUS: Exempt

About the Role
We are hiring an Assistant Clinic Director to support the management and daily
operations of our clinic while delivering exceptional intravenous vitamin infusion
services and an outstanding client experience.
This role combines clinical expertise, sales leadership, client relationship
management, and team development. You will assist in overseeing staff, ensuring
excellent client care, driving client retention, supporting clinic sales goals,
maintaining compliance standards, and contributing to overall clinic performance.
This is a hands-on leadership role ideal for someone who thrives in both client care
and business growth while developing high-performing teams.

What You Will Do
Clinical Care & Client Experience
Administer IV therapies, including starting IVs and monitoring treatments
Ensure client safety, comfort, and overall well-being throughout services
Document client interactions, treatments, and responses accurately
Provide education to clients regarding therapies, memberships, and wellness
services
Deliver a high-touch client experience that promotes loyalty and long-term
relationships
Address client concerns and service recovery opportunities promptly and
professionally
Conduct follow-up calls and outreach to clients to ensure satisfaction and
encourage continued engagement
Support membership enrollment, renewals, and retention initiatives

Sales & Client Retention
Lead by example in promoting clinic services, memberships, and wellness
programs
Drive clinic sales performance through relationship-based selling and client
education
Monitor client retention metrics and identify opportunities to improve client
engagement
Coach team members on effective sales conversations and client relationship
building
Support achievement of clinic revenue goals through exceptional client
experiences and consistent follow-up
Partner with the Clinic Director to implement local marketing, referral, and
retention strategies

Clinic Operations & Support
Act as a backup point of contact for the Clinic Director
Ensure compliance with clinical standards, policies, and regulations
Complete required training related to nutrition infusion therapies
Support daily clinic operations and workflow efficiency
Monitor clinic performance metrics and assist with action plans for
improvement
Assist with inventory management, scheduling, and operational execution
Team Leadership & Development
Assist in hiring, onboarding, and developing staff
Train and educate team members on procedures, sales techniques, and client
care standards
Lead, motivate, and influence staff to meet performance goals
Foster a positive, high-performance team culture
Support ongoing staff development through coaching and accountability

Performance Management
Monitor and document staff performance in partnership with HR
Support coaching, goal setting, and career development
Identify high-performing employees for growth opportunities
Assist in conflict resolution and team management
Help ensure team members consistently meet client service, sales, and
operational expectations

Culture & Accountability
Maintain a culture of trust, respect, and professionalism
Lead by example with strong ethical and professional standards
Promote positivity, resilience, and accountability within the team
Champion a client-first culture focused on service excellence, retention, and
results

Qualifications
Active California RN License required
Current BLS (Basic Life Support) certification required
ACLS (Advanced Cardiac Life Support) certification preferred

Experience
Minimum 1 year of vascular access or infusion experience
Minimum 1 year of leadership or management experience
Previous sales, membership, retail healthcare, hospitality, or client retention
experience preferred

Technical Knowledge
Microsoft Office
Electronic Medical Records (EMR) systems
Anatomy, medical terminology, and clinical practices
Basic understanding of sales metrics, client retention strategies, and
performance reporting

Skills & Attributes
Strong attention to detail
Excellent written and verbal communication
High level of customer service and client care
Proven ability to build client relationships and drive retention
Leadership and team development skills
Sales coaching and performance management abilities
Ability to multi-task and prioritize effectively
Strong problem-solving and decision-making ability
Time management and organizational skills
Self-motivated and able to work independently
Adaptability, resilience, and professionalism

Working Conditions
8–10-hour shifts, Monday through Friday
1–2 Saturdays and Sundays per month required (based on staffing)
Clinic environment with climate control and adequate lighting

Is This Role for You?
Who This Role Is For
A hands-on leader who enjoys both client care and team development
Someone who thrives in a fast-paced clinical environment
A professional who enjoys building client relationships and driving business
growth
A leader who is motivated by team performance, client satisfaction, and
achieving sales goals
Someone who values structure, accountability, and culture

What This Role Is Not For
Someone who prefers non-clinical or administrative-only roles
Someone uncomfortable managing people, performance, or sales expectations
Someone who struggles with multitasking in a client-facing environment
Someone who is not passionate about delivering exceptional client
experiences and building long-term client relationships