Assistant Clinic Manager

Description

• Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals
• Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally
• Entrepreneurial spirit: SkinSpirit does nto have a one-size-fits-all approach. We encourage our employees to thing outside of the box and find new avenue for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward
• Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too

What You Will Do

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, polices and procedures
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team
• Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients 
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training 
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service 
• Assist the leadership team with additional tasks or duties as requested 

What You Will Bring

• Bachelor's Degree strongly desired; HS Diploma/GED required 
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance 
• A positive attitude and desire to model a growth mindset for employees
• Ability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly  

• Prolonged periods of sitting at a desk and working on a computer 
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear 
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds 

Benefits