Overview:
At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.
As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.
Benefits include:
Competitive compensation & benefits
Medical, dental, vision
Company-paid life insurance
Flexible spending accounts
403(b) retirement plan
Why VCC?
• Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.
Responsibilities:
Job Summary
Assist and support clinic manager in providing oversight of clinic operations. Direct and supervise patient flow and program maintenance. Ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; inventory and maintenance of facility.
- Directly supervise the Lead Patient Service Representative, empowering the Lead PSR to take charge of job responsibilities by making them responsible for the following, but not limited to,
- Ensure PSRs are using Well, running Pointcare for all SFS patient, referring to CEC as needed, printing in-case reports for all patients, accurately completing chart prep and collecting accurate demographic information
- Ensure standards regarding PSR errors are met
- Ensure all shifts are appropriately staffed
- Monitor patient schedules and ensure that all appointment slots are booked
- Decrease voided encounters
- Follow up and re-schedule no shows and cancelled appointments per policy
- Improve PCP continuity schedule
- Interview and evaluate staff, advise and perform corrective actions
- Assist in the coordination of the clinic and ensure excellent customer service
- Provide orientation for new hires to the clinic, including a tour of the site, introduction to co-workers, location of necessary equipment and relevant staff functions
- Oversee job assignments, lunch and work schedules for back and front desk staff; recommend changes as needed
- Approve employee time and attendance for payroll
- Assist in daily productivity reports, cycle time, testing, maintaining and updating back and front office skills
- Enter appointment schedules in system for appointment availability
- Assist clinic manager with:
- Audits
- Tri-annual assessments
- HIPAA and safety walk-throughs
- Completion of reports
- Supervising components on weekly Operations matrix
- Interviewing and evaluation of staff
- Advise and perform disciplinary actions
- Ensure communication of information and procedures between all shifts to ensure all instructions are followed
- Provide support and guidance to staff
- Complete weekly Operations Matrix Report in a timely manner
- Monitor check-in process and patient flow; facilitate systems to reduce clinic waiting time from front office to providers
- Assist in resolving patient and staff complaints; serve as patient advocate
- Responsible for building security, including arming and disarming alarm system, locking all doors; front, back, departments, patio, playground, dental, billing and pharmacy
- Responsible for collecting and securing all money collected
- Assist in conducting quality assurance of front and back office policy and procedures
- Cover staff positions when needed
- Maintain stock and order clinic and managed care program literature
- May order and maintain office supplies
- Responsible for overall cleanliness of facility
- Responsible for reporting unusual occurrences to the Clinic Manager
- Manage provider productivity
- Monitor patient schedules and ensure that all appointment slots are booked
- Find provider coverage to reduce uncovered clinic hours
- Monitor and minimize staff overtime
- Monitor patient cycle time
- Review patient records to ensure all chart documents are completed
- Ensure that patient labs are entered into NextGen and followed up on in a timely manner
- Submit proper reporting forms to Administration in a timely manner
- Enhance professional growth and development through participation in educational programs, current literature
- Ensure that patient encounters are coded and completed in a timely manner
- Review in-service meetings and workshops with PSRs to ensure timely communication of updates
- Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
Qualifications:
Minimum
- High School graduate or equivalent
- Minimum five years’ experience in a medical/dental setting
- Medical/Dental Assistant Certificate (for departments that require ACM to work as an MA/DA)
- Current CPR certification (including BLS Child, Infant, Adult with one-time hands-on skills training)
- Minimum one year supervisory or lead experience
- Valid California driver’s license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting purposes
- Bilingual English/Spanish
Required Skills/Knowledge/Abilities
- Knowledge of community health centers and public assistance programs, state and federal regulations and manage care systems
- Knowledge of Medi-Cal, Medicare, CHDP and special government programs
- Typing/data entry proficiency minimum 35 wpm
- Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities
- Ability to understand concepts and train others
- Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
- Ability and willingness to meet the organization’s attendance and dress code policies
- Ability to handle confidential materials and information in a professional manner
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Good verbal and written skills necessary for communication with patients/clients, providers and other staff
Preferred Skills/Knowledge/Abilities
- Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
Pay Range