Assistant Clinic Manager

Assistant Clinic Manager

Department: Administrative Employment Type: Full Time Location: Sacramento - Roseville Compensation: $27.00 - $42.00 hour

Description Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body treatments with over 55 locations nationwide. Our highly trained experts are renowned for personalized service, delivering safe and effective medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results youre looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education, and as industry leaders, we always innovate, bringing state-of-the-art equipment and services to our clinics.

Join the SkinSpirit experience

Position Overview The Assistant Clinic Manager is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operations are smooth and effective, empowering employees, and ensuring the clinic delivers the highest level of service to clients.

Why Youll Thrive at SkinSpirit

Obsession with client experience We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals.

Drive for excellence and continuous improvement We are committed to exceeding expectations both internally and externally.

Entrepreneurial spirit SkinSpirit does not have a one-size-fits-all approach. We encourage our employees to think outside the box and find new avenues for growth and success. We embrace ambiguity, learn from mistakes, and fail forward.

Commitment to putting the team first We recognize that it takes a village, and we are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too.

What You Will Do

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities, to ensure they are in accordance with our standards, policies, and procedures.
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team.
• Monitor clinic goals, including but not limited to revenue margins, practitioner sales, discounts, budgets, and new return clients.
• Recruit, retain, and develop a high-performing and diverse team.
• Support staff growth through 11 touch bases and training.
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques to build client loyalty and brand awareness through superior customer service, resulting in enhanced performance.
• Oversee, track, and address all client feedback, report to management, and share with impacted employees.
• Work harmoniously and professionally with coworkers and management, maintaining discretion and confidentiality, including matters relating to clients, employees, and the company.
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service.
• Assist the leadership team with additional tasks or duties as requested.

What You Will Bring

• Skills, Knowledge, & Expertise:
• Bachelors Degree strongly desired
• HS Diploma or GED required
• 2 years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry
• 4 years of experience preferred
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance
• A positive attitude and desire to model a growth mindset for employees
• Ability to work a flexible schedule to accomplish all major responsibilities, including early mornings, evenings, weekends, and holidays
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations
• Excellent written and verbal communication and active listening skills, ability to communicate at all levels of the organization
• Fluent computer and phone skills, working knowledge of Microsoft Office, Word, Excel, Outlook, and the ability to learn new software and technology quickly
• Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands to touch, handle, or feel, reach with hands and arms, climb, or balance, stoop, kneel, crouch, or crawl, talk, and hear
• Occasionally lift or move up to 20 pounds and occasionally lift or move up to 30 pounds

Benefits We offer a competitive benefits package, including:

• Generous employee discounts
• Friends & Family discounts
• A beautiful working environment with a stellar team
• Paid holidays
• A 401k plan with a company match program
• Medical, Vision, and Dental insurance (for full-time employees, 24 hours/week)

Notices for Applicants Notice at Collection Privacy Policy for California Residents SkinSpirit participates in E-Verify. To learn more, please visit E-Verify.gov - Employee Rights and Responsibilities SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.