Assistant Clinical Manager
REPORTING RELATIONSHIPS
Reports To: Clinical Manager
POSITION PURPOSE
To assist in the management, administration and access-to-care model across all programs at an assigned DSIS site. This role ensures continuity of care, maintains access-to-care goals, and guarantees compliance with NC Medicaid, licensing board, and NCDHHS regulations. The Assistant Clinical Manager supports the Clinical Manager in overseeing site operations, participates in all services, and is trained in the full scope of Clinical Manager duties to provide coverage when needed. Assistant Clinical Managers in this role must:
Hold a current North Carolina license (provisional or full) as LCSW(-A), LCMHC(-A), LMFT(-A),
LCAS(-A), or equivalent
Be under required board supervision if provisionally licensed, and maintain active licensure in good
standing
Be willing and able to perform Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) to support intake and access-to-care benchmarks
PROGRAMS INCLUDE BUT ARE NOT LIMITED TO:
Substance Abuse Comprehensive Outpatient Treatment (SACOT)
Substance Abuse Intensive Outpatient Program (SAIOP)
Tailored Care Management (TCM)
Intensive In-Home (IIH)
Peer Support Services (PSS)
Outpatient Therapy (OPT)
Any additional DSIS programs developed in the future, in-person or virtual
ESSENTIAL DUTIES & RESPONSIBILITIES
Clinical Operations Support
Participate in all programs and services at the assigned site
Conduct DAs and CCAs and any necessary clinical documentation to support access-to-care goals
Deliver therapy services (individual, group, family) based on assigned program
Assist with treatment plan development and review
Leadership & Staff Support
Support supervision of QPs, APs, PP’s, and CADCs
Provide onboarding, mentoring, and training for new staff
Assist with performance reviews and development planning
Access-to-Care & Service Integration
Help coordinate the site’s access-to-care model for timely client onboarding
Assist in implementing site-wide clinical initiatives and new program rollouts
Support coverage and caseload management across services
Compliance & Documentation
Ensure documentation meets Medicaid, NCDHHS, and DSIS standards for timeliness and accuracy
Participate in chart audits, quality reviews, and compliance monitoring
Crisis Response & Intervention
Respond to client crises per DSIS protocol
Assist in creating crisis plans with clients and caregivers
SCOPE OF SERVICES
Maintain flexibility to work across all services at the assigned site
Cover Clinical Manager duties as needed
Work independently and within multidisciplinary teams
TRAINING REQUIREMENTS
BH I/DD Tailored Plan eligibility and services
Whole-person health and unmet resource needs
Crisis Prevention & Intervention (CPI/NCI)
HIPAA and Confidentiality
First Aid / CPR
Documentation standards and Medicaid compliance
CEU completion and clinical supervision participation
QUALIFICATIONS
Education & Experience
Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related
human services field
Minimum two years post-graduate supervised experience providing behavioral health services preferred
Licensure
Active NC license or provisional license:
LCSW-A / LCSW
LCMHC-A / LCMHC
LMFT-A / LMFT
LCAS-A / LCAS
Certificates, Licenses, Registrations
Must maintain NCI, Community First Aid/CPR, and any other certifications required by DSIS
MEASURABLE KPIs FOR SUCCESS
100% compliance with documentation and Medicaid billing standards
Successful completion of training in all Clinical Manager duties within defined timelines
Positive outcomes in client care based on treatment plan goal achievement
Timely completion of assessments with 90%+ accuracy and submission rate
INTENT AND FUNCTION OF POSITION DESCRIPTIONS
Position descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed position descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.