Assistant Collections Manager

Key Responsibilities

• Supervise, mentor, and develop a team of Collections Specialists responsible for managing accounts associated with a recent acquisition
  
• Oversee daily collections activities, ensuring timely follow-up on outstanding receivables and adherence to company policies
  
• Monitor aging reports, identify high-risk accounts, and implement strategies to mitigate credit exposure
  
• Partner with the National Credit & Collections Manager to align team performance with overall department goals and KPIs
  
• Collaborate cross-functionally with Sales, Customer Service, and Billing teams to resolve disputes and improve customer experience
  
• Review and approve payment plans, credit holds, and account escalations as needed
  
• Analyze portfolio performance and prepare regular reporting on collections metrics, trends, and cash forecasts
  
• Assist in the integration of acquired accounts, including process standardization and system alignment
  
• Identify and implement process improvements to enhance efficiency and scalability of collections operations
  
• Ensure compliance with internal controls, company policies, and relevant regulations