Together with the Community Manager, this associate works to ensure the property's revenue and profit targets are met while maintaining best-in-class standards for customer service and high retention for our residents. Assistant Community Managers are responsible for cultivating and managing the resident experience while supporting the property's accounting needs and leasing policies.
Reports to: Community Manager
Key Responsibilities Include
(but are not limited to)
Accounting & Bookkeeping
Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits, and ensuring a balanced rent roll.
Prepare monthly close-out and financial reports.
Process invoices for payment.
Collect rent, fees, and other payments.
Complete bank deposits, dispositions, and account reconciliations.
Use property management software such as Yardi to record, track, and report on all financial workings of the community.
Affordable Compliance
Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.
Monitor correct usage of income and rent limits as well as utility allowances.
Walk units to prepare for state-required inspections.
Maintain positive relationship with local housing authority.
Customer Service & Sales
Use your leasing and sales experience to lease apartments.
Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
Take all appropriate action to resolve and address service issues.
Teamwork
Cheer, lead, and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.
Work closely with the Community Manager regarding all property operations.
Qualifications
Education & Certifications
High school diploma or equivalent required.
Housing Credit Certified Professional (HCCP) designation preferred.
Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.
Valid driver's license is required.
Experience
Minimum of one year of residential leasing, sales, and/or property management experience required.
Minimum of one year of LIHTC experience required.
Experience in leadership and supervising a staff preferred.
Experience using Yardi or other related property management accounting software.
Skills & Competencies
Strong knowledge of Microsoft Outlook, Word, and Excel.
Strong math and accounting skills.
Understanding of financial statements (budget, financial reports, accounting information, etc.).
Strong understanding of federal, state, and local fair housing laws and provisions.
Knowledge of Low Income Housing Tax Credit (LIHTC).
Knowledge of IRS 8823 guide and HUD 4350.3 manual.
Excellent communication and interpersonal skills.
Problem-solving and conflict resolution.
Time management and organizational skills.
Customer service orientation.
Leadership and team mentoring.
Attention to detail and accuracy.
Ability to work a flexible schedule including weekends, evenings, and some holidays.
Key Success / Performance Indicators
Maintain property occupancy and revenue goals.
Ensure compliance with LIHTC and HUD regulations.
Achieve high resident satisfaction and retention scores.