Assistant Community Manager (AHC)

Assistant Community Manager (AHC) Salary $62,653.50 Annually

Location: San Antonio, TX Job Type: Full-Time Job Number: 2016-02465 Department: SAHFC Afford Hsg Comm (AHC) Opening Date: 02/23/2026 Closing Date: 3/10/2026 5:00 PM Central

Job Description

The Assistant Community Manager performs administrative and supervisory work of routine difficulty and directs staff involved in filling vacancies, rent collection, and continued occupancy of affordable apartments; and assumes managerial responsibilities in the absence of the Community Manager. Models and ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Provides direction to staff in conducting leasing interviews and inspections, processes resident vacancies, and computes initial and interim rentals.
• Prepares the draft annual budget by itemizing the communitys needs; authorizes purchase requests; ensures expenses are within budget; and completes the annual asset inventory.
• Reviews interoffice memos and other correspondence; maintains petty cash funds and resident files; attends departmental meetings; and prepares monthly newsletters as directed.
• Records time and attendance on subordinate employees; completes performance evaluations; recommends disciplinary actions when necessary; and assigns and observes work activity.
• Monitors and contacts residents regarding delinquent rent; receives rent payments from residents; prepares notice to vacate documents and initiates court documents on residents for failure to pay rent or other failures to meet the lease requirements; appears in court to present evidence on failure to pay or undesirable resident behavior and refers residents to local social service agencies for financial assistance.
• Reviews Reasonable Accommodation requests for completion and clarification prior to being approved or denied.
• Performs resident relations activities in the absence of the Community Manager by counseling residents on various problems or may refer residents to local social service agencies.
• Acts as point of contact to direct residents to internal and external support services and personnel available to AHC Community residents.
• Oversees maintenance issues by periodically inspecting the community; reviews maintenance reports and spot-checks work; encourages resident input on maintenance needs and improvements; distributes work assignments to maintenance personnel; investigates complaints on maintenance work; and records monthly maintenance repairs.
• Performs required marketing of the community per the SOP and/or Affirmative Marketing Plan.
• Completes weekly and monthly reporting.
• Maintains necessary logs and trackers.
• Follows established File Management guidelines in Google and the manual files.
• Coaches staff to ensure they have the necessary understanding to perform their duties.
• Knows and understands the requirements of the department's established SOPs.
• Prepares files in accordance with agency SOPs and within the required timeframe.
• Deposits funds digitally daily as received and uses diligence to avoid a high level of accuracy.
• Advises the Community Manager and communicates with the Security Department regarding possible trouble areas.
• Reviews security reports to monitor the work of security officers.
• Conducts tours of the community for leasing or other purposes.
• May be temporarily assigned to fill other vacant manager positions as needed.
• Assists with coordinating, implementing, setting up, and cleaning up resident events, meetings, and other sponsored resident events.
• Communicates with the resident association on various issues including maintenance and improvement priorities and changes in rules and regulations.

Typical Qualifications

• Education: Required Two (2) years of college or university with coursework in business administration, social services, human services, community organizing, business management, or a related field. An additional two (2) years of related experience may be considered in lieu of educational requirements.
• Experience: Required Four (4) years of experience working in property management and/or management. Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides.
• Technical Skills: Understand Opportunity Home's mission, vision, and values. Understanding of financial and budgetary principles. Familiar with Fair Housing laws. Interpersonal skills using tact, diplomacy, patience, and courtesy. Filing and record-keeping system, including document imaging. Excellent verbal, written, and communication skills. Math calculation skills. Work cooperatively, harmoniously, and respectfully with co-workers, supervisors, the public, and customers.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee is frequently required to remain in a stationary position.
• Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings.
• The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone.
• Will need the ability to walk large properties and climb stairs.
• The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.
• High level of interaction with external/internal clients.
• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.
• Subject to environmental elements when conducting visits to various sites or participating in outside events.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws.

Benefits

Opportunity Home offers a comprehensive benefits package, including:

• Health Insurance - Blue Cross/Blue Shield Health Plan (voluntary)
• Dental Insurance - Blue Cross/Blue Shield Dental Plan (voluntary)
• Vision Insurance - Humanat (voluntary)
• Life Insurance - (Blue Cross/Blue Shield of Texas) (furnished at no cost)
• Long-term Disability - (Blue Cross/Blue Shield of Texas) (furnished at no cost)
• Short-term Disability - (Blue Cross/Blue Shield of Texas) (furnished at no cost)
• Voluntary Accident Insurance - (Blue Cross/Blue Shield of Texas) (voluntary)
• Voluntary Critical Illness - (Blue Cross/Blue Shield of Texas) (voluntary)
• Legal Services - Arag Legal Services (voluntary)
• Retirement Plans:
• Opportunity Home Pension Plan (mandatory)
• 457 Deferred Compensation Plan - (Mission Square) (voluntary)
• Additional Benefits:
• Flexible Spending Accounts - McGriFF Insurance Services (voluntary)
• Tuition Reimbursement Program
• Discounted Tickets
• Gym Reimbursement/Weight Loss Program
• Paid Holidays
• Paid Time Off (PTO)

Pay and Time Off

• Years of Service:
• 0-3 years: 3 weeks, 4.62 hours accrued per pay period
• Over 3 years: 4 weeks, 6.15 hours accrued per pay period
• Over 9 years: 5 weeks, 7.69 hours accrued per pay period
• Maximum PTO: 440 hours
• PTO Donation: Voluntary program for employees to donate PTO to co-workers in need.

Certifications and Licenses

• Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
• Must complete certification as a Certified Apartment Manager within the first year of employment.
• Must have the ability to earn certifications as required by assigned tasks.

How to Apply

If you are a motivated and compassionate individual who is passionate about providing excellent customer service and supporting the success of our residents, please submit your application to Opportunity Home San Antonio.