Assistant Community Manager

Assistant Community Manager

Location: On-site | Queens, NY

Reports to: Community Manager   

The US base salary range for this full-time position is $98,000 - $100,000 based on level of experience plus discretionary bonus   

Why Twin Pines  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods. 

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. 

We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York–focused firm. 

At Twin Pines, you won’t just manage properties, you’ll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity. 

Role and Responsibilities Overview   

The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of the community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently.  

You’ll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management.  

Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.  

Resident Experience & Leasing Support  

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service  

• Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications  

• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management  

• Maintain a positive, welcoming office and community environment  

Administrative & Financial Support  

• Prepare, process, and maintain resident files in accordance with company standards  

• Assist with rent collections, posting payments, and delinquency follow-up  

• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager  

• Ensure accuracy of data in property management systems  

Operations & Team Collaboration  

• Partner with maintenance and leasing teams to support unit readiness and occupancy goals  

• Assist with scheduling, vendor coordination, and service request tracking  

• Ensure policies, procedures, and fair housing practices are consistently followed  

• Step in to support day-to-day operations as needed, including coverage during absences  

Qualifications 

• Strong customer service and communication skills  

• High attention to detail and comfort with administrative work  

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment  

• Collaborative, team-oriented mindset  

• Comfort learning and using property management systems and office tools  

• Professional judgment and discretion when handling resident information  

Education & Experience:  

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred  

• Prior experience in multifamily housing, leasing, hospitality, or customer-facing roles is helpful  

• Familiarity with property management software (e.g., Yardi) is a plus  

• New York Real Estate License preferred or willingness to obtain  

Work Environment & Physical Requirement:  

• On-site office and residential community environment  

• Regular walking of the property and interaction with residents  

• Ability to lift or carry up to 25 pounds occasionally  

• Ability to sit or stand for extended periods  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions  

Perks & Benefits 

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.  

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.  

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.  

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.  

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.  

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.  

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.  

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.  

Benefits offerings and employee contributions may vary by plan and are subject to change