Assistant Community Manager- The Pointe at Neptune

Responsibilities

Operational & Financial Support

• Assist the Regional Manager in executing strategic initiatives to achieve financial and occupancy goals.
• Support the preparation and monitoring of the property's budget, including tracking expenses, analyzing financial reports, and identifying cost-saving opportunities.
• Assist with rent collection, delinquency follow-up, and maintaining accurate financial records.
• Review and process invoices using RealPage software and assist in budget forecasting.
• Partner with the leasing team to drive occupancy, renewals, and revenue growth.
• Help oversee vendor relationships, ensuring services align with budget and quality expectations.

Resident Relations & Customer Service

• Serve as a point of contact for resident inquiries, service requests, and escalations, ensuring prompt resolution to maintain high resident satisfaction.
• Assist in organizing community events and engagement initiatives to foster a strong resident community.
• Address lease violations, notices, and legal matters as needed, including handling Court/Township requirements under the Regional Manager’s guidance.

Property & Compliance Management

• Assist in maintaining the community’s “curb appeal” and ensuring vacant units are market-ready.
• Help oversee maintenance operations, including coordinating work orders, inspections, and capital improvement projects. 

• Support compliance with all company policies, local regulations, and fair housing laws.
• Ensure accurate and timely data entry in RealPage for resident and applicant records.

Leadership & Team Collaboration

• Support and mentor leasing and administrative staff to ensure efficient daily operations.
• Help manage staff scheduling and workflow to meet operational goals, including move-ins, move-outs, and make-ready timelines.
• Collaborate with the Regional Manager to enhance team performance through training and professional development.

Qualifications and Skills

• Minimum of 3 years of experience in property management, leasing, or hospitality.
• Experience with budget management, financial reporting, and rent collection.
• Strong customer service, problem-solving, and communication skills.
• Proficiency in RealPage or similar property management software.
• Knowledge of local landlord-tenant laws and fair housing regulations.
• Ability to multitask in a fast-paced environment and work collaboratively with leadership and team members.

Key Performance Metrics (Balanced Scorecard)

• Rent collection and delinquency reduction.
• Customer satisfaction and resident retention rates.
• Occupancy and leasing performance.
• Budget adherence and cost control.
• Timeliness of maintenance requests and unit turnovers.

In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits,

life insurance, a 401(k) and a corporate team environment with opportunity of advancement.

Also includes on-site company fitness gym, discounts on housing and home appliances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.