Assistant Corporate Account Manager - SYGMA - US

JOB SUMMARY

The Assistant Corporate Account Manager acts as a secondary contact for assigned customers and supports the Corporate Account Manager in ensuring efficient communication and coordination of all administrative areas between the SYGMA purchasing department, distribution centers, and those customers.

RESPONSIBILITIES

• Serve as a secondary contact for assigned customers.
• Facilitate a new supplier/item set-up.
• Assist Corporate Account Manager in review of customer’s contract pricing to ensure pricing is correctly implemented by checking future purchase orders and input into SIM.
• Assist with the timely completion of customer audits.
• Communicate, distribute and maintain information on menu changes, contracted supplier pricing, promotions and item tests to appropriate personnel.
• Communicate with the customer to identify opportunities and obtain information to improve service and promote operational efficiency in the absence of the Corporate Account Manager.
• Serve as secondary purchasing contact for distribution centers and SYGMA central departments regarding assigned customers.
• Perform item/supplier set up process whenever possible.
• Communicate to and review inventory control specialists’ actions concerning new and discontinued items.
• Relay information to the Corporate Account Manager to determine if corrective action is required.
• Respond to and follow up customer special requests and inquiries per directives from Corporate Account Manager.
• Handle these issues in the absence of the Corporate Account Manager.
• Work with SYGMA procurement and logistics staff to generate earned income.
• Communicate any news of potential new menu items or supplier changes.
• Provide reporting to purchasing and customers to manage promotions, tests, and disposition of slow-moving and obsolete inventory.
• Work with Corporate Account Manager to determine actions required in regards to ordering, inventory levels, disposition of promotional and test items as well as menu transitions.
• Provide direction to inventory control specialists, on order quantities, for these items.
• Complete reporting for tracking of promotions, menu transitions, tests and pricing contracts for Corporate Account Manager.
• Ensure item advisory has been updated with the latest information.
• Duties could include managing high dollar, short shelf and/or high profile items for designated suppliers
• Determine proper order quantities within the customer contractual obligation and balance over multiple distribution centers
• Keep customer apprised of shortages or overages and determine solutions for any issues that meet the needs of the customer, as well as SYGMA
• Occasional weekend, or after hours, telephone contact with customers, suppliers, or SYGMA personnel to troubleshoot emergencies
• Communicate closely with all serviced distribution centers to maintain critical item efficiency and changes to route schedules, specifically around holidays
• Other duties and projects as assigned.

QUALIFICATIONS

Education

• High school diploma required
• Bachelor’s Degree is preferred or High School Diploma required with 4 years of comparable purchasing experience

Experience

• 1-year SYGMA purchasing experience is required

Professional Skills

• Strong oral and written communication skills
• Ability to communicate clearly with centers suppliers, customers and other business contacts via telephone and email
• Excellent follow-up ability
• Must be able to deal with high-pressure situations
• Ability to juggle multiple priorities
• Microsoft Word, Excel and AS400

Physical Demands

• Work is primarily sedentary
• Some travel is required by air and personal vehicle

Mental/Visual Demands

• Must be able to read at distances close to the eyes, with or without correction

Working Conditions

• Office environment. Some travel is required by air and personal vehicle.

Equipment Operated

• Personal Computer

License or Certification

• Valid Driver’s License and certificate of auto insurance as defined by Company policy.