Assistant - Database and Customer Service
Salary
$15.30 - $18.26 Hourly
Location
UVU Lehi Campus
Job Type
Part-Time Staff
Job Number
FY2706277
Division
VP Finance and Auxiliary Services
Department
Community Ed
Opening Date
07/20/2026
Closing Date
7/28/2026 11:59 PM Mountain
Required Documents Needed to Apply
Resume
Applicant Support
1-855-524-5627
Support@schooljobs.com
Position Announcement
Join Utah Valley University Continuing Education and play an important role in helping learners access educational opportunities that support personal, professional, and lifelong growth. As the Assistant Database and Customer Service Coordinator, you will support registration, database operations, and customer service across a variety of programs, including Community Education, Professional Education, Executive Education, Elder Quest, and ESL. This position offers the opportunity to work with a diverse population of students and community members while developing valuable skills in customer service, data management, and program support within a collaborative higher education environment.
This role is ideal for individuals who enjoy helping others, solving problems, and contributing to a positive customer experience. Based at UVUs Lehi Campus, the position offers a consistent Monday - Friday schedule from 9:00 am to 2:00 pm, providing flexibility and work-life balance while allowing you to make a meaningful impact. By supporting learners from their first inquiry through registration and participation, you will help advance UVUs mission of student success, community engagement, and lifelong learning.
Summary of Responsibilities
Qualifications / Licenses / Certifications
Bachelors degree from an accredited institution in a directly or closely related field and one (1) year of related experience; OR any combination of education and experience related to the positions responsibilities that totals two to three (2-3) years.
Knowledge / Skills / Abilities
Knowledge
Basic knowledge of HTML and registration databases such as CampusCE and ACEware.
Knowledge of how to take and process payments securely using mobile card readers.
Knowledge of email and calendar tools.
Knowledge of student privacy rights regarding FERPA.
Working knowledge of Microsoft Office Suite.
Skills
Effective records and information systems organization and management.
Proficient in data entry with strong typing skills.
Excellent attention to detail and the ability to work independently and as part of a team.
Proficient in the use of Microsoft Office Suite and standard office equipment.
Effective communication skills.
Effective problem-solving and decision-making skills with good organization and coordination techniques.
Manage disputes or dissatisfaction within policy guidelines.
Thorough understanding of basic computer programs.
Abilities
Ability to communicate verbally and in writing to a broad population.
Ability to understand and follow specific instructions and procedures.
Ability to maintain confidentiality of records and information.
Ability to work over the phone and in person.
Ability to follow verbal and written instructions.
Ability to learn and use proprietary systems or databases.
Ability to think creatively and explore improvements to processes and procedures.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:
Undergraduate tuition remission benefit:
Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
Access to the Employee Assistance Program (EAP)
Access to Campus Recreation and Wellness
Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member
01
Do you have experience entering, maintaining, or auditing data in a database or registration management system while ensuring accuracy and meeting deadlines?
02
Do you have experience providing customer service in person, by phone, or by email, including processing registrations, payments, or answering questions from customers or students?
03
Have you monitored enrollments, registrations, waitlists, or similar tracking processes and communicated updates to stakeholders, supervisors, or program staff?
04
What is your highest level of education?
05
How many years of experience do you have in this type of position?
Required Question
Employer Utah Valley University
Address 800 W. University Parkway
Orem, Utah, 84058
Phone Applicant Support 855-524-5627
Website http://www.uvu.edu
Utah Valley University was established in 1941 as Central Utah Vocational School (CUVS) with the primary function of providing war production training. CUVS was part of the Provo School District located in south Provo. The institution received a state appropriation in March 1945 of $50,000 to operate for the 1945-1947 biennium. In 1947, the school received funding as a permanent state institution. A new site for the school was acquired on University Avenue in Provo in 1948; in the 1952, the state appropriated funding for the first construction on that site. As enrollments grew, the state acquired over 185 acres in southwest Orem and the first building was completed in 1977. Today, the University’s facilities consist of a combined total of 412 acres with 50 buildings with campuses in Orem, Provo, and Heber City and property in Vineyard and at Thanksgiving Point in Lehi.