Academic Intervention, Coaching, Continuous Improvement, Customer Support/Service, Detail Oriented, Interpersonal Skills, Leadership, Mentoring, Onboarding, Operational Improvement, Operations Processes, Organizational Skills, People Management, Process Improvement, Public/Media/Press/Analyst Relations, Record Keeping, Resource Management, Schedule Development, Student Services, Time Management, Training/Teaching
Posting Details
Request to Recruit
Position Title Assistant Director - Academic Resilience Location Boone, NC Faculty Rank No Provide Rank Position Number 080761 Department University College - 202000
Position Summary Information
Primary Purpose
The Assistant Director of Academic Resilience leads the development and implementation of student persistence and early alert initiatives, serving as a key contributor to Appalachian's academic resilience programming. This role provides both strategic and day-to-day leadership, including the supervision and mentoring of professional, graduate, and undergraduate staff who support academic coaching and resilience efforts, with an emphasis on on-site engagement.
In collaboration with the Executive Director of the Student Learning Center and other unit directors, the Assistant Director ensures the successful execution of key initiatives, drives continuous improvement of operations, and contributes to the planning of future student success strategies while maintaining active oversight of staff and program delivery.
Minimum Qualifications
- Master's degree from an accredited institution
- Excellent customer service with strong attention to detail and organization
- Experience providing learning support/coaching services to students
- Strong interpersonal skills
License/Certification Required Preferred Qualifications
- Experience working with students on Academic Probation
- Experience working with advising tools including Banner, DegreeWorks, and EAB: Navigate360
- Supervisory experience
- Demonstrated experience in program development
Essential Duties and Responsibilities
Academic Coaching Operations and Procedures:
- Coordinate the day-to-day operations of coaching in general academic success (time management, organization, study strategies); ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
- Create and manage coach schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tracking system.
- Recruit, select, train, and evaluate qualified coaches. Oversee the onboarding employment process for new hires.
- Supervise coaches; provide ongoing guidance and support to ensure quality in coaching sessions. Develop, maintain, and monitor their work schedules. Ensure coaching sessions are accurately recorded in the tracking system.
- Manage coaching resources including equipment and technology.
Academic Alerts and Interventions:
- Oversee the day-to-day operations of the Academic Resilience Program.
- Collaborate with Dean of Students (Care and Concern) and Center for Community and Student Success (Academic Referrals) to coordinate referral response for students on Academic Probation.
- Hire, train, and supervise graduate student staff.
- Organize and facilitate Academic Success Workshops for students on academic probation.
- Coordinate and execute specific outreach projects, such as call campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.
Other Student Success Initiatives:
- Collaborate closely with the Tutoring Coordinator, Supplemental Instruction Coordinator, and Coordinator for Academic Services and Student Success - Hickory to effectively balance general academic success initiatives alongside course-specific support.
- Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.)
- Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
- Actively participate in Student Learning Center staff meetings and professional development opportunities.
- Perform other related duties as assigned.
Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty VISA Sponsorship? VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S. Appointment Type 1.0 Work Schedule/Hours Monday - Friday, 8:00am - 5:00pm Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Suggested Salary Range $51,500-57,500 Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Posting Details Information
Posting Date 06/05/2026 Closing Date 07/05/2026 Open Until Filled No Evaluation of Applications Begins 06/19/2026 Proposed Date of Hire 08/03/2026 Special Instructions to Applicants
Please attach the required documents:
- Cover Letter
- Resume
- List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Search Chair Name Lee Cope Search Chair Email copeiial@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/54565 Posting Number 201501785P
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter / Letter of Interest
- List of References with Contact Information
Optional Documents