Assistant Director, Admissions Communications

New York University

New York, New York

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JOB DETAILS

SALARY

$70,000–$84,700 Per Year

SKILLS

Communication Skills, Customer Relationship Management (CRM) Systems, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Data Quality, Delivery Management, Genetics, Interpersonal Skills, Military, Organizational Skills, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Systems Administration/Management, Team Lead/Manager, Time Management

LOCATION

New York, New York

POSTED

2 days ago

Position Summary: The Assistant Director, Admissions Communications, serves as the chief liaison between the Office of Undergraduate Admissions Operations and all applicants for undergraduate admissions. Serve as the primary communication link between NYU and applicants, their families, and their counselors. Oversee the lifecycle of applicant touchpoints. Assist in the development and implementation of policies and procedures to ensure smooth operations and deadlines are met. Implement communication strategies for applicants and newly admitted students and their families. Coordinate the production and dissemination of information via email, phone, and chat. Manage the delivery system and the data integrity of said system, and support activities of other University offices that work directly with prospective and newly admitted students. The Assistant Director plays a pivotal role in reducing barriers to entry by streamlining communications and ensuring the admissions process is navigable, clear, and student-centered. This role supervises a team responsible for application processing and front-line communication with our constituents. Qualifications: Required Education:
Bachelor's Degree

Required Experience:
2+ years experience working in an environment with a strong customer service focus. Knowledge of undergraduate admissions operations and customer service expectations.

Preferred Experience:
2+ years Previous work managing customer service functions in a high volume operation.

Required Skills, Knowledge and Abilities:
Excellent organizational, interpersonal, and communication skills. Ability to work in a fast-paced, changing environment. Knowledge of standard office software and CRM software.

Preferred Skills, Knowledge and Abilities:
Familiarity with admissions applications processing and Common Application; ability to provide high quality responses to inquiries in a rapid manner to all constituents (e.g. university colleagues/fellow administrators, students, parents, counselors, etc.), exercising the highest quality of customer service.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,700.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

About the Company

New York University

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