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Assistant Director

Chick fil A

Augusta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Coaching, Communication Skills, Consumer Branding, Continuous Improvement, Cost Control, Customer Experience, Customer Support/Service, Detail Oriented, Food Quality, Food Safety, Hospitality and Tourism, Identify Issues, Interpersonal Skills, Leadership, Marketing, Mentoring, Microsoft Exchange Server, Operational Expenditure (OPEX), Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Profit & Loss, Regulations, Restaurant, Retail, Revenue Growth, Safety Standards, Staff Development, Team Building, Training/Teaching
LOCATION
Augusta, GA
POSTED
Today
DESCRIPTION

The Assistant Director at Chick-fil-A plays a crucial leadership role in ensuring the restaurant operates smoothly, efficiently, and in alignment with Chick-fil-A's core values of excellence, hospitality, and community impact. This position supports a Director ina given area and helps oversee daily operations, develop team members, and drive key business goals, including customer experience, food safety, and financial performance.

Key Responsibilities:

Operational Leadership:

- Oversee daily restaurant operations, ensuring efficiency in front-of-house (FOH) and back-of-house (BOH) processes.

- Maintain high standards of food safety, quality, and cleanliness in compliance with Chick-fil-A brand standards and health regulations.

- Lead and support shifts, ensuring proper delegation of tasks and effective workflow.

- Troubleshoot restaurant technology, equipment, and inventory to prevent disruptions in service.

Team Development & Leadership:

- Support the hiring, training, and development of team members, fostering a culture of growth and accountability.

- Provide coaching and mentorship to shift leaders and team members to enhance performance and leadership skills.

- Assist in labor management to ensure efficiency and proper staffing levels.

- Promote a positive and professional work environment that aligns with Chick-fil-A's mission and values.

Customer Service & Brand Representation:

- Uphold and model Chick-fil-A's standard of hospitality, ensuring exceptional occasions for care.

- Address and resolve customer concerns with professionalism and a service-minded approach.

- Monitor and analyze guest feedback to drive improvements within a given service area.

Financial & Business Performance:

- Assist in controlling costs, including labor, food, and operational expenses, to maximize profitability.

- Support marketing initiatives, community involvement, and brand outreach efforts to increase sales and customer engagement.

- Track and analyze key performance indicators (KPIs) to drive continuous improvement.

Qualifications & Skills:

- Previous leadership experience in the restaurant, hospitality, or retail industry.

- Strong problem-solving skills and the ability to make quick, effective decisions under pressure.

- Excellent communication and interpersonal skills, with a passion for people development.

- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

- Strong organizational skills with an eye for detail and efficiency.

- A heart for service and a commitment to upholding Chick-fil-A's values of integrity, excellence, and customer-first service.

Benefits:
  • Competitive salary based on contribution.
  • Performance-based incentives and growth opportunities.
  • Paid time off and flexible scheduling.
  • Leadership training and career development programs.
  • REAL FOOD, FREE! Chick-fil-A meals offered each shift.
  • A positive and supportive work environment with a focus on personal and professional growth.


Join the Chick-fil-A Augusta Exchange team and be part of a company that values hospitality, leadership, and making a difference in the community! Apply today!

REQUIREMENTS

About the Company

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Chick fil A

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