Assistant Director, Business Services

Assistant Director, Business Operations

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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

Job Description

The Assistant Director, Business Operations provides strategic leadership and oversight of business service activities for a department, division, or school. This role directs operations across key functional areas including Human Resources, Finance, Facilities Management, and research administration, ensuring alignment with organizational goals, regulatory requirements, and operational priorities.

The Director is responsible for managing complex operational issues, developing long-term strategies, and guiding departmental leadership in financial planning, workforce management, and operational efficiency. This role contributes significantly to departmental and system-wide initiatives by providing strategic direction, operational leadership, and administrative oversight.

Responsibilities

Strategic Leadership and Operational Oversight

• Direct all business service activities for the department, division, or school, including oversight of finance, human resources, facilities, and research administration.
• Provide leadership and guidance on complex operational issues, strategic initiatives, and departmental analysis.
• Develop and implement long-term operational strategies and departmental goals aligned with organizational priorities.
• Evaluate operational and financial procedures and recommend improvements to enhance efficiency and effectiveness.
• Provide strategic direction on technical and operational issues affecting departmental performance.

Financial Management and Budget Oversight

• Plan and develop departmental budget requirements.
• Administer and monitor capital equipment, operational, and personnel budgets.
• Review prior budget expenditures, investigate variances, and implement corrective actions as necessary.
• Prepare budget recommendations and support leadership decision-making related to financial planning.
• Ensure compliance with financial policies and procedures.

Contract Management and Vendor Relations

• Negotiate and manage new and renewal service contracts.
• Review contract provisions and collaborate with vendors to ensure agreements meet organizational standards and requirements.
• Resolve contractual issues and ensure service delivery aligns with departmental needs.

Grants and Research Administration

• Ensure awarded grants comply with defined budget parameters and funding guidelines.
• Project future budget needs based on anticipated grant funding changes, increases, or awards.
• Support administrative oversight of research-related financial activities.

Policy Development and Compliance

• Develop, administer, and maintain departmental policies, procedures, and related documentation.
• Ensure policies align with state, federal, and organizational regulations and guidelines.
• Review and revise policies as needed and communicate updates to staff to ensure compliance.

Workforce Leadership and Employee Relations

• Provide leadership and direction to staff, including:
• • Monitoring workflow and operational performance
  • Providing ongoing performance feedback and coaching
  • Orienting and training employees
  • Verifying competency and supporting professional development.
• Address employee relations issues and support decisions related to employment, benefits, and compensation.
• Collaborate with Human Resources on personnel matters, staffing plans, and workforce initiatives.

Program and Operational Development

• Plan, implement, and evaluate operational initiatives or special projects that impact departmental operations, including:
• • Facility or space planning
  • Staff reorganizations or restructuring
  • Implementation of new services or operational models.
• Strategically manage internal and external customer and stakeholder relationships.

Data Management and Reporting

• Assign responsibility for data collection and report preparation.
• Review and evaluate reports to ensure accuracy and relevance for operational decision-making.
• Direct preparation and processing of administrative documentation including:
• • Employee records
  • Human Resources action forms
  • Job descriptions
  • Employment requisitions
  • Other departmental administrative documentation.

Minimum Qualifications

Education

Bachelor's degree in one of the following or a related field:

• Business Administration
• Finance
• Healthcare Administration
• Public Administration

Preferred Education

Master's degree preferred.

Experience

• Five (5) to seven (7) years of healthcare-related experience, preferably within an ambulatory healthcare setting.
• Two (2) years of supervisory or management experience required.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.