Assistant Director

Sunrise Services, Inc. is hiring an Assistant Director for the Supported Living Program! The Assistant Director is responsible for clients in Skagit and Snohomish County.

General Responsibilities:

Manage community living instruction and support services for participants with developmental disabilities who may also have mental illnesses and sexual, criminal, or other challenging issues. Promote dignity, respect, and a high quality of life for all clients. Manage Program Managers and ensure the effectiveness of services and compliance surrounding all assets of client needs regarding their health and safety. Ensure that all clients receive care, support, and assistance in accordance with agency, local, state, and federal guidelines. Coordinate training and information sharing between Direct Care Supervisor's, the After Hours Team, Staffing Team, Behavioral Team, and Health Care Team. Act as a spokesperson for all divisional supported living programs, both within and outside of the company. Work outside of business hours when Program Managers and Direct Care Supervisor's, After Hours Coordinator's, or other client advocates are not available.

Essential Functions:

• Advocate for client dignity and respect. Ensure that all of your staff are promoting a People First attitude and complying with client service plans.
• Evaluate and monitor program effectiveness. Report regularly to the SL Program Director on client and staff needs and implementing changes as necessary.
• Oversee compliance and implementation of appropriate records, tracking mechanisms, reports, and documentation.
• Ensure prompt response and collaboration with QA and Health Care teams
• Maintain knowledge of and interact individually with program clients.Consult with Program Managers and Direct Care Supervisor's as necessary to develop and revise strategies and plans for the most effective care and development.
• Maintain positive relationships with the client's family, relatives, guardians, and friends.
• Interact appropriately with and guide coordination with governmental agencies, family and community members, and social service agencies.
• Supervise Program Managers. Orient, train, and evaluate the performance and behavior of Program Managers. Schedule Team meetings to facilitate training and information sharing. Assist in the training and performance management of Direct Care Supervisors and Direct Support Professionals supervised by your Program Managers.
• Regularly review Sunrise documents to ensure they comply with client service plans, WACs, DDA policy and promote client power and choice. Ensure that they are being reviewed and updated as needed and that the appropriate persons have signed off on them. This includes documents such as annual consents, fall harm reduction plans or other health and safety protocols, and other necessary documents.
• Assist in the interviewing and hiring process of new Program Managers, Direct Care Supervisor's, and DSP's. Partner with the staffing department for shift assigning and onboard training of new Direct Support Professionals.
• Ensure ISS program compliance with all applicable WAC's, DDD policies, Residential Guidelines, Sunrise Services - DDD Contract, company policies and and any other applicable State and Federal Statutes.
• Ensure that ISS Supported Living and Community Protection Policies are in current compliance and that affected staff are appropriately trained in those policies.
• Ensure that ISS personnel are hired, trained, supervised, monitored and evaluated in accordance with program standards and policy requirements
• Ensure appropriate staffing levels at all sites. Collaborate with SL Program Director, Staffing Team, and Program Managers to ensure that hour allocations are appropriate per client service plans and DSPs are trained to fill the shifts.
• Maintain knowledge of and interact individually with program participants, and make regular periodic visits to all client residences.
• Provide appropriate role modeling and leadership for ISS staff
• Observe client's functional conditions and report changes immediately to DDA and the SL Director. Ensure action is taken promptly to adjust plans and procedure accordingly for client health and safety.
• Investigate and report incidents, accidents, and/or problems involving clients and staff. Determine causes and identify steps for preventing repetition.
• Ensure that notifications are made to the appropriate agencies in a timely manner. Such as reports to RCS or DDA, client therapists or other care team members, or HR in the case of employee injuries.
• Respond promptly to Urgent Call Center calls during all On-Call hours. Collaborate with them to problem solve, make supervisory calls, and assist with plans to utilize the available resources efficiently.
• Maintain knowledge of and ensure compliance with applicable Federal and Washington statutes and administrative rules, contracts with funding agencies, and company policies.
• Participate in specialized training and other professional development activities designed to update knowledge, enhance and increase skills, and foster professional growth.
• Ensure Program Managers on boarding process and training.

Skills and Abilities:

• Have knowledge of and advocate for both client and staff rights.
• Effective time management and ability to self-manage in order to balance regular tasks with emergencies that may arise.
• Must be able and willing to drive in inclement weather.
• Ability to sit or stand for extended periods of time, operate a personal computer and use a calculator to perform simple math functions required.
• Basic skill with Microsoft Office products including Word, Excel, Access, Teams and Outlook. Willingness to learn company-specific software.
• Ability to type at least 40WMP
• Strong oral and written communication, leadership, listening, negotiation, and organization skills required Demonstrates strong flexibility, creativity, attention to detail, dependability, company loyalty, professional appearance, vision, and demeanor, and positive attitude essential.
• Ability to organize work, time, and priorities to meet deadlines essential.
• Ability to read and synthesize multi-faceted information required.
• Ability to establish and maintain professional working relationships with others (both within and outside the company) essential.
• Able to perform occasional light lifting up to 20 pounds, plus lifting, transferring of clients and to physically assist unsteady clientele as needed. Able to navigate stairs in multi-story buildings where buildings are without the use of functioning elevators.
• Need strong conflict resolution skills, people management skills, and supervisory skills.

Schedule:

• M - F, 8:00am - 5pm

Compensation:

• $80,168.40 - $90,000
• Wages are determined by applicable industry experience, education, and certifications/licensure.

Essential Requirements:

Education: High School Diploma or Equivalent required. Bachelor's degree or Master's degree in Social Services or similar field strongly preferred. May substitute relevant experience for education on a year for year basis.

Experience: 3 years' experience in Social Services or related field/experience. 1 or 2 years management experience or leadership experience. Experience working with clients with developmental disability preferred.

Licensure/Certification:

• DSHS background check clearance and federal fingerprinting required.
• Obtain CPR/ First Aid Certification and NAR within 90 days of hire.
• Attend and complete Buzz on Adult Learning and Peer Coaching training course within the first 90 days of hire or advancement.
• Become Nurse Delegated for all clients within 6 months of becoming delegable.
• Complete additional clearance requirements for Community Protection within 6 months of hire.
• Must have a current Valid Washington State Driver's License and must have and maintain a driving record that meets company driving requirements and policy.
• Attend training required by applicable laws.

Other Considerations:

• At least 18 years of age.
• $50,000 automobile liability insurance.
• Independent and systems thinking.
• Must have reliable transportation or a personal vehicle.

Benefits:

• Medical, dental, & vision plans

• Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)

• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)

• Holiday pay, with 8 holidays observed

• Paid 'Floating' Holiday to be used on a day of choice

• Health Savings Account

• Health Reimbursement Arrangement

• Basic Life & AD&D insurance

• WA Paid Family Medical Leave

• Employee Assistance Program

• Pet Insurance

• Legal & IDShield

• Accident, Critical Illness, & Hospital Insurance

• 401K & matching up to 6%

• Life Insurance

• College savings plan

• Smart Connect

• KisX

• Perks at work

• Husk

Why Sunrise Services Inc.?

• An abundance of opportunity for growth and development
• Supportive, team-driven culture
• Competitive benefits and Compensation plan

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.