Assistant Director - Facilities- Custodian Services - Training

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Job Posting Title:

Assistant Director - Facilities- Custodian Services - Training

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ResLife - Housing - Operations (Jace Owens Sr. (00075635))

Work Location:

Louise Garig Hall

Pay Grade:

Professional

Job Description:

Assistant Director - Custodian Services - Training

The Assistant Director for Facilities - Custodial Services, Training & Development is a senior operational leader within Residential Life Facilities, reporting to the Associate Director of Housing Operations. This position provides strategic oversight, leadership, and direction for custodial services, property management, and human resource support across a comprehensive housing portfolio exceeding 3.2 million square feet, including residence halls, apartment communities, and Greek housing serving more than 8,600 students. Responsible for establishing and advancing service standards, operational efficiency, workforce development, and asset lifecycle management. The Assistant Director leads large-scale custodial operations, furnishings programs, inventory control, and emergency response support while ensuring alignment with institutional priorities and student experience goals serving as a key liaison with campus partners, contractors, and external agencies, and directly supervises custodial leadership while providing indirect oversight of a large workforce.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Provide strategic oversight and leadership for custodial operations across a 3.2 million square foot residential housing portfolio
• Develop and implement custodial training programs, standard operating procedures, and workforce performance standards
• Oversee personnel management including hiring, performance management, employee relations, and professional development for a large custodial workforce
• Assist and advise the associate director and director to manage budget development and financial oversight for custodial labor, equipment, supplies, and furnishings programs
• Oversee process improvement, operational analytics, and emergency preparedness support for residential facilities.

OPPORTUNITIES FOR LEADERSHIP:

• Elevate Workforce Development & Training Innovation

The Assistant Director for Facilities has the opportunity to design and lead a transformative training program for one of the largest custodial workforces on LSU's campus. In order to accomplish this, the Assistant Director will need to build structured onboarding, skills development, and performance pathways that directly elevate service quality and staff engagement across all residential facilities in order to meet the needs of the staff and the department.

• Focus on Operational Excellence & Process Improvement

As a senior operational leader, the Assistant Director has direct authority to re-engineer custodial workflows, implement data-driven performance metrics, and introduce new technologies and products that improve cost efficiency and service delivery. With real latitude to shape how this department operates at scale, there is an opportunity to determine the best path forward in implementing innovative process improvement and sustain operational excellence in the facilities area.

• Enhance Cross-Campus Partnership & Visibility

The Assistant Director serves as a key liaison with campus partners, contractors, and external agencies, providing high visibility across one of the University's most complex service areas. It is not only necessary, but mutually beneficial allowing for meaningful influence in shaping the student living experience for more than 8,600 residents and contributing to LSU's broader institutional priorities.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Collegial team-player who actively build authentic and mutually-beneficial relationships, who is able to influence others without positional authority, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.
• A leader who has a sincere positive regard for all people including co-workers, faculty, staff, and students. A team lead that is capable of fostering harmonious working relationships.
• Effective communicator who clearly conveys complex financial and operational information to stakeholders and departments. A diplomatic communicator who values accountability with kindness and starts with "Maybe"
• Maintains trust, transparency, and compliance when managing sensitive financial and operational matters.
• Manages many concurrent deadlines, processes, and reporting cycles while keeping workstreams on track and with high attention to detail
• A proactive problem-solver who views constraints as opportunities for innovation.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

RESPONSIBILITIES:

25% - Strategic Leadership & Service Excellence: Provide vision, leadership, and accountability for custodial operations across all residential facilities, ensuring alignment with departmental standards and institutional expectations. Establish and maintain cleaning and service standards consistent with APPA Level 2 or higher, driving continuous improvement initiatives. Lead development and implementation of training programs, standard operating procedures, and workforce performance expectations. Partner with Residential Life leadership to enhance customer experience and responsiveness to student and staff needs. Ensure operational continuity across academic terms, summer conferences, and peak occupancy periods

20% - Personnel Management & Organizational Development: Lead all aspects of personnel management, including hiring, performance management, employee relations, and staff development for a large workforce Foster a culture of accountability, engagement, and professional growth among supervisory and front-line staff. Provide leadership in labor planning, workforce allocation, and organizational structure optimization. Develop and manage training and development for custodial workforce. Representing the department in managing internal and external relations for custodial staff. Lead efforts to develop a strong training programs and professional growth for support staff.

15% -Financial Oversight & Asset Management: Assist and advise the associate director and director to develop, manage, and monitor budgets for custodial labor, equipment, supplies, and furnishings programs. Ensure compliance with university and state policies related to inventory control, asset tracking, and procurement. Provide data-driven recommendations for capital investments, plant funds, and operational efficiencies.

15% - Process Improvement & Operational Analytics: Design and implement process improvements to enhance operational efficiency, service delivery, and resource utilization. Develop and maintain performance metrics, reporting systems, and operational analytics to inform decision-making. Prepare comprehensive reports and recommendations for senior leadership on cost effectiveness and service outcomes. Support emergency preparedness planning and operational response for residential facilities.

10% - Operations & Procurement Management: Evaluate and implement products, technologies, and equipment that improve cost efficiency and operational effectiveness. Ensure preventive maintenance and life cycle management of custodial equipment and assets. Maintain optimal inventory levels to support uninterrupted operations.

10% - Project & Event Management: Lead planning and execution of operational support for special events, conference housing, furniture installations, and transition periods. Coordinate logistics for construction impacts, occupancy changes, and large-scale operational initiatives

5% - Other Duties as Assigned: Participate in departmental, divisional, and university committees, initiatives, and strategic efforts. Contribute to key Residential Life events and campus-wide programs (e.g., Move-In, Welcome Week, Family Weekend) Engage in ongoing professional development to remain current with industry best practices

MINIMUM QUALIFICATIONS:

Bachelor's Degree

3 years experience

Some Supervisory Experience in Custodial or Facilities Operations

Some Management Experience with large-scale workforce and customer base

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

PREFERRED QUALIFICATIONS:

5 years experience - Experience with CMMS, inventory systems, or facilities technologies, management. Experience in large-scale facilities, higher education, or institutional operation

ADDITIONAL REQUIREMENTS/EXPECTATIONS:

Emergency Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by July 17, 2026. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Additional Job Description:

Special Instructions:

Please provide resume, cover letter, and three professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application. For questions or concerns regarding the status of your application or salary ranges, please contact Jace Owens, jace.owens@lsu.edu

Skills Needed:

Preferred Skills:

Posting Date:

July 9, 2026

Closing Date (Open Until Filled if No Date Specified):

July 23, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.