Assistant Director - Financial Aid Counseling

Assistant Director - Financial Aid Counseling

Salary

$59,899.00 - $70,470.00 Annually

Location

Main Campus - Orem

Job Type

FT Exempt Salaried Staff

Job Number

FY2706612

Division

VP Student Affairs

Department

Financial Aid

Opening Date

09/25/2026

Closing Date

10/11/2026 11:59 PM Mountain

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Utah Valley University offers an opportunity to make a meaningful impact on students educational journeys while serving in a leadership role within Financial Aid and Scholarships. As the Assistant Director, you will help ensure students have access to the financial resources they need to achieve their academic goals by overseeing federal aid compliance, maintaining high standards of accuracy, and guiding a team dedicated to student success. This position combines leadership, regulatory expertise, and service, providing a rewarding opportunity to influence both operational excellence and the student experience.

At UVU, you will join a student-focused institution that values collaboration, continuous improvement, and professional growth. The role offers the opportunity to hire, mentor, and develop staff; lead critical compliance initiatives; and work directly with students and families as they navigate the financing of their education. For professionals passionate about leadership, problem-solving, and helping students access opportunities through higher education, this position offers a meaningful and impactful career path.

Summary of Responsibilities

• Oversees the operation and processes of the Financial Aid and Scholarships Office, Financial Aid Counseling II team. Ensures all tasks and reports are completed accurately and on time. Coordinates with the Business Systems Analyst to ensure all reports in the coordinator area are received on time and contain accurate information. Oversees compliance with Return of Title IV, Federal Work Study, Direct Loan, Pell Grant, and Gainful Employment.
• Provides regular training for the Financial Aid and Scholarships Office staff in regulations, policies, and procedures. Assists co-workers in answering questions, researching student accounts for accurate processing of federal student aid funds, and looking for system abnormalities and processing errors. Conducts regular spot checks on each employees work to ensure accurate processing.
• Hires and supervises Financial Aid Counseling II employees. Trains and counsels all Financial Aid and Scholarship staff.
• Consults with the Financial Aid and Scholarships Office Director, Associate Directors, and other Assistant Directors regarding development, implementation, and maintenance of training materials, emails, and forms. Verifies the accuracy of printed materials and the website.
• Assists co-workers as needed to ensure the departments successful operation.
• Performs other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited college or university with a bachelors degree in a directly related field and two years experience related to the Summary of Duties; OR a combination of education and/or experience totaling six years.

For Example:

• Bachelors degree in a related field and two years of related professional experience.
• OR an associates degree in a related field and four years of related professional experience.
• OR one year of college coursework in a related field and five years of related professional experience.
• OR two years of college coursework in a related field and four years of related professional experience.
• OR three years of college coursework in a related field, and three years of related professional experience.
• OR six years of progressively responsible experience related to the duties of the position.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of federal regulations pertaining to financial aid, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, Gainful Employment, and evaluation of academic progress.

• Knowledge of financial aid institutional policies and procedures.

• Knowledge of computerized financial aid systems, preferably Banner.

• Knowledge of computer applications such as word processing, spreadsheets, databases, PowerPoint, internet tools, email systems, and other general computer skills.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.

• Effectively uses interpersonal skills and communication skills, including tact, diplomacy, understanding, compassion, and valuing all contributions, while maintaining adherence to policies.

• Skills in leading a group of employees to accomplish common departmental and university goals.

• Skills in maintaining an established work schedule, including occasional evenings and weekends for outreach programs.

• Skills in making public presentations to large and small groups, and one-on-one.

• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

• Skills in maintaining confidentiality of work-related information and materials, including information from student records.

Abilities

• Ability to work effectively with individuals from all different backgrounds.

• Ability to analyze and solve problems in an effective and professional manner.

• Shows initiative and has the ability to effectively prioritize tasks to meet deadlines.

• Ability to learn quickly.

• Ability to effectively provide knowledge, training, and expertise to students, faculty, and staff.

• Experience working in a team-oriented, collaborative environment.

• Ability to gain and maintain access to federal student aid databases.

• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.).

• Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.

Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.

01

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

02

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

03

Describe your experience administering and ensuring compliance with Title IV federal financial aid programs, including areas such as Pell Grants, Direct Loans, Federal Work-Study, Verification, Satisfactory Academic Progress (SAP), Return of Title IV (R2T4), quality assurance, audits, and compliance monitoring.

04

Describe your experience leading and supervising staff, including hiring, training, performance management, employee development, quality control reviews, and the creation of training materials, procedures, or other staff resources.

05

What financial aid management systems have you used? Please describe your experience with Banner or other student information systems, including any reporting, troubleshooting, testing, or system enhancement responsibilities.

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu