Assistant Director IT VMO Epic
Montefiore Medical Center
- Yonkers, NY
- 30+ days ago
- $152,000.01–$190,000.01 Per Year
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Skills
- Automationunmatched
- Budget Reportingunmatched
- Business Servicesunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Disaster Recoveryunmatched
- Epic Systemsunmatched
- Financial Complianceunmatched
- Financial Managementunmatched
- Financial Reportingunmatched
- Geneticsunmatched
- Health Informaticsunmatched
- Healthcareunmatched
- Healthcare Managementunmatched
- IT Requirementsunmatched
- Information Technology & Information Systemsunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Managed Careunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Medical Treatmentunmatched
- Metricsunmatched
- Militaryunmatched
- Negotiation Skillsunmatched
- Operations Managementunmatched
- Organizational Skillsunmatched
- Outsourcingunmatched
- Patient Careunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Project/Program Managementunmatched
- Property Managementunmatched
- QoS (Quality of Service)unmatched
- Quality Assuranceunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Quantitative Analysisunmatched
- Regulationsunmatched
- Relationship Managementunmatched
- Request for Proposals (RFP)unmatched
- Return on Investment (ROI)unmatched
- Sales Managementunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Software Developmentunmatched
- Statement of Work (SOW)unmatched
- Supplier Relationship Management (SRM)unmatched
- Technical Supportunmatched
- Transportation Routingunmatched
- User Interface/Experience (UI/UX)unmatched
- Vendor/Supplier Evaluationunmatched
- Vendor/Supplier Managementunmatched
- Vendor/Supplier Quality Managementunmatched
- Vendor/Supplier Relationsunmatched
- Vendor/Supplier Selectionunmatched
Description
City/State:
Yonkers, New York
Grant Funded:
Yes
Department:
Vendor Management Organization
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8:30 AM-5 PM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$152,000.01-$190,000.01
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of being a data driven organization and tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore's Vendor Management Organization provides leadership of and visibility into some of the most critical managed services vendor relationships in the IT organization.
The Assistant Director, IT Vendor Management Tower Lead is responsible for developing strong partnerships with key vendors, and internal customers and ensuring the understanding of their critical business needs. This position will contribute to enhancing and optimizing the processes and workflows established between Montefiore and contracted vendors. In addition, this position will hold vendors accountable for contracted performance expectations to ensure members receive the highest quality of service and ensure financial compliance with IT's contracts.
This position manages the vendors for our Epic system and other applications related to our Epic support MSP. The role requires significant experience in managing managed-services relationships, contracts, and SLAs in an enterprise health care organization. The person in this role must be knowledgeable in the processes and applications leveraged to support their service area.
Service-specific vendor performance management:
- Responsible for overseeing the vendor management process including supervision and monitoring of IT Division vendor performance Incorporate both business priorities and service-specific needs for responsible IT service area (e.g., Epic training, app support, enhancement, project work, infrastructure, end-user services, service desk)
- Responsible for ensuring processes are in place to monitor vendor performance against Service Level Agreements and key contract provisions; establish processes for vendor performance reporting and issue resolution.
- Collaborate with IT vendor management team, stakeholders, and vendor to determine key vendor performance management metrics (e.g., KPIs, productivity, quality, time, innovation, cost, user experience, security, etc.)
- Oversee management of service-specific vendor performance based on the metrics (e.g., KPIs, SLAs, XLAs, productivity, quality, time, innovation, cost, user experience, security etc.) established by the IT vendor management team
- Work with key customer stakeholders and vendors to manage service-specific scope
- Collaborate with IT vendor management team, stakeholders, and vendor to create and maintain high-quality standardized service catalog with clear service definitions
- Review and address vendor performance, budget, and escalation reports
- Collaborate with IT vendor management team, stakeholders and vendor, to identify and execute continuous improvement plans (e.g, automation / innovation projects, and initiatives)
- Plan for future add-on services based on business need and Return on Investment
- Participate in RFP activities
- Responsible for monitoring and evaluating vendor performance and compliance with service level agreements, contract guidelines, regulations, disaster recovery and business continuity protocols and requirements.
Manage service-specific demand and delivery:
- Translate and communicate Service Area's business needs into service-specific IT requirements
- Detect, evaluate, and escalate vendor service delivery issues
- Resolve problems at the operational level
- Work with Business Owners to develop and document Statements of Work (SOW) that support the outsourcing arrangement.
Relationship management:
- Oversee the demand routing and resolution process
- Develop, cultivate, optimize, and manage relationships with vendors and internal stakeholders.
Requirements include:
- A minimum of 5 years of experience managing vendor relationships in an outsourced/managed services health care environment
- Understanding of Epic modules and functions.
- Highly knowledgeable in IT services (e.g., app development, app support, enhancement, quality assurance, infrastructure, end-user services)
- Advance knowledge in data analytics and data interpretation.
- Expertise in managing challenging vendor situations with understanding of people dynamics and escalation procedures
- Understanding and experience of service scope, SLAs and their business implications, aptitude to ensure adherence, and recommend and implement changes to service catalog as per overall business requirements
- Previous experience driving operational and financial management and reporting, ability to design and solve for metrics across quality, productivity, user experience, innovation, cost, etc.
- Excellent quantitative, analytical, organizational, and project management skills
- Proven ability to build trust-based relationships with senior management across IT, businesses, vendors, and other stakeholders
- Superior communication, negotiation, and influencing skills
- Experience in relationship building managing projects and working as a Lead to independently manage complex work.
- Excellent communication skills to interact with vendors and business leaders
- Organizational and leadership skills
- Bachelor's degree or equivalent experience.
Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Numbers & Facts
| Location | Yonkers, NY |
| Industry | Healthcare Services |
| Salary | $152,000.01–$190,000.01 Per Year |
| Company Size | 10,000 employees or more |
| Website | http://www.montefiore.org/ |
About Company
About Montefiore Medical Center
Commitment to Excellence
As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.
Enduring Mission and Distinguished History
The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.
From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.
Our Services
We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.
Notable Centers of Excellence
At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.
Advanced Specialty and Surgical Care
We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.
Primary Care
With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.
Providing Care Without Walls
Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.
Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.
Research and Education
Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.
The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.
The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.
Comprehensive Care Management
Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.
Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.
Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.
Learn More
- Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
- History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
- Commitment to the Community – Community health, education and neighborhood development.
- Leadership – Executives and clinical chairs leading Montefiore’s advancements.
- Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
- Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
- Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.