Assistant Director KelleyWell (Student Support Specialist)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe. The Kelley Undergraduate Program strives to be a welcoming and collaborative community of business and education leaders. Kelley is proud to be the #8 ranked undergraduate business program by U.S. News (2025) .

Job Summary

The Undergraduate Program at the Kelley School of Business is seeking an Assistant Director of KelleyWell: Office of Well-Being and Support. The KelleyWell team is responsible for the mental health and wellness programming within the Undergraduate Program, including signature events such as Balance Week and the Failing Successfully Summitt.

Department Specific Responsibilities

• Collaborates within the program to offer targeted support including to the Student Life team and the Academic Advising team in their work with individual students and leaders.
• Provides a safe space for staff to work and students to thrive.
• Reports to the Director of KelleyWell.
• Interfaces directly with students by meeting 1-1 with students and meeting student leaders to discuss support needs, attending student programming and outreach events, and gathering satisfaction feedback from participants to implement into future student services initiatives and objectives.
• Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Responsible for using research and feedback to develop materials including, but not limited to content for newsletters and social media, and marketing for programming initiatives.
• Responsible for designing, planning, administering, or supporting student programs and initiatives that offer support for students facing adversity or challenges.

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field.

• Master's degree in higher education, student affairs, or related field.

• 2 years in student services, higher education, social work, counseling, law, or related field.

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a High commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Ability to simultaneously handle multiple priorities.
• Demonstrates excellent judgment and decision making skills.
• Demonstrates customer service skills.
• Knowledge of student development, counseling, or career development theories and practices.
• Ability to advise students individually and in groups on student-related matters.
• Ability to build strong partnerships with students and other university departments.

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

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