Assistant Director of Advising Operations and Training

Posting Details

This position is designated as Exempt from the Human Resources Act (EHRA).

Posting Details

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life-creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Hiring Range Determined based on qualifications and/or experience. Working Title Assistant Director of Advising Operations and Training External Link to Posting https://jobs.uncw.edu/postings/40633 Vacancy Number E1603 Position Number 6774 Location of Workplace Main UNCW Campus Home Department Center for Academic Advising - 30120 Division Academic Affairs - 30 Division Brief Summary of Work for this Position

The Assistant Director of Advising Operations and Training (ADTR) in the Center for Academic Advising (CAA) is part of a collaborative team promoting student success through transitional support programs and advising efforts supporting holistic student development. Reporting to the Director in the Center for Academic Advising, the Assistant Director of Advising Operations and Training serves as the primary leader for training and onboarding throughout the Center for Academic Advising. The ADTR assumes responsibility for the planning, development and implementation of the Center for Academic Advising's practices and training (initial and ongoing) for all professional and faculty academic advisors working in the Center for Academic Advising. This work includes a comprehensive approach to managing curriculum changes that impact CAA advisors and conveying the needed information in a timely manner. In addition, the ADTR provides unit level management of caseload assignment and reassignment. This work involves effective communication, collaboration, and coordination with internal and external stakeholders, including Academic Departments, the University Learning Center, the Office of the Registrar, the Office of the Assistant Provost for Academic Advising (OAPAA), OAPAA Business Office, and CAA team members. The ADTR will support the advising services delivered in the Center for Academic Advising by providing coordinating initial and ongoing training for advisors, manage the pre-professional (pre-health and pre-law) advising practices, serve on assigned task forces or committees, and providing direct advising services as needed to support the mission of the Center for Academic Advising.

Minimum Education and Experience Requirements

• Master's degree and 5 or more years of related work experience in a university/college setting, with at least 3 years of increasing responsibility within higher education related to academic advising experience and/or other closely aligned work
• Experience in planning, executing, and/or leading others through complex processes involving data, large groups of students, and/or families
• Experience with and passion for working with and advising students from varied backgrounds in both face-to-face and distance education (e.g. online) environments
• Strong communication, interpersonal, organizational skills and demonstrated commitment to and execution of customer service
• Experience with and/or ability to utilize and/or learn various advising and software applications, learning platforms, such as, Microsoft Office Suite, Starfish, DegreePlans, Zoom and technology-based advising delivery systems.

Preferred Education, Knowledge, Skills & Experience

• Experience with supervision, management and evaluation of employees within an evolving and complex organization
• Demonstrated experience effectively working in a complex and evolving matrix organization
• Experience working with early career students (first-time freshman and transfer students)
• Experience working with pre-professional programs and military programs
• Experience with planning and coordinating student support services and programs; working positively and effectively as a contributing member of a team
• Possess a proven track record for effective advising, coaching and communication skills with a diverse student population
• Program development, implementation and evaluation experience with strong attention to detail.

Required Certifications or Licensures Primary Purpose of Organizational Unit

Student Engagement, Enrollment, and Retention (SEER) is a functional area of the Division of Academic Affairs. SEER supports students throughout their academic career, from recruitment to graduation, to advance student success at the University of North Carolina Wilmington (UNCW). SEER includes multiple enrollment and student service areas including Admissions, Military Affairs, Registrar, Scholarships and Financial Aid, Student Athlete Support Services, Student Success Data and Research, Transfer Partnerships, Retention and Student Success, the Office of the Assistant Provost for Academic Advising, and the Center for Academic Advising (CAA).

The Center for Academic Advising supports all incoming freshman, undeclared transfer students, Isaac Bear Early College High School students enrolled at UNCW, and non-degree seeking undergraduate students until they become eligible to declare a major. The Center for Academic Advising is also responsible for the development and implementation of co-curricular programs that support a student's successful transition to college and enhance retention. Students are advised by a team of professional advisors. The Center for Academic Advising is actively engaged in helping students take responsibility for their academic success by encouraging exploration of academic disciplines, utilizing the campus resources available to support their development, developing an understanding of academic requirements and standards and promoting career exploration. The Center for Academic Advising staff works collaboratively and proactively with staff and faculty throughout the university to enhance the effectiveness of student intervention strategies that increase student learning and success.

College/School Information University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings Single Incumbent Special Notes to Applicants

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

Months Per Year 12 Months FTE 1.0 FTE (40 hours per week) Type of Position Permanent Anticipated Ending Date if Time-Limited Positions Job Posting Date 08/25/2026 Posting Close Date 09/07/2026

Applicant Documents

Required Documents

• Curriculum Vita
• Cover Letter

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you currently hold a Masters Degree?

• Yes

• No

• • Do you have a minimum of 3 years working at a college or university?

• Yes

• No

• • How did you learn of this opportunity with UNCW? (2026)

• UNCW Website

• UNCW LinkedIn Page

• UNCW X Account (formerly Twitter)

• UNCW Employee Referral

• UNCW Instagram Account (UNCW_jobs)

• UNCW Job Alert

• Chronical of Higher Education

• Glassdoor

• Higher Ed Jobs

• Indeed

• Inside Higher Ed

• North Carolina Job Network

• Craigslist

• Career Events/Job Fairs

• Billboards/Marquee

• Other

• • If you selected "Other" to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

(Open Ended Question)