Assistant Director Of Catering and Convention Services

Position Summary:

The Assistant Director of Catering and Convention Services supports the Director in leading the catering sales and event execution function across the Grand America Hotel and the Little America Hotel in Salt Lake City. This role combines hands-on management of events and accounts with team leadership and operational oversight, stepping in for the Director as needed. The Assistant Director helps drive revenue, ensures consistent luxury service standards, and serves as a key link between sales, service, and operations at both properties.

Key Responsibilities:

Sales & Revenue Support

• Assist the Director in achieving catering and banquet revenue targets, contributing to forecasting, pace tracking, and booking analysis.

• Manage an assigned portfolio of catering and event accounts, from inquiry through contracting, upselling, and repeat business.

• Apply established pricing, minimums, and menu structures consistently, flagging opportunities and risks to the Director.

Event & Convention Services Execution

• Oversee day-to-day event execution, ensuring BEOs, resumes, floor plans, and timelines are accurate and delivered on schedule.

• Coordinate with Banquets, Culinary, A/V, and Operations to ensure setup, staffing, and service meet brand standards at both hotels.

• Act as on-site lead for assigned events and VIP functions, resolving issues in real time.

Team Leadership

• Supervise, coach, and support assigned catering and convention services managers.

• Assist with scheduling, training, onboarding, and performance management across the combined team.

• Serve as acting Director in the Director's absence, maintaining continuity across both properties.

Cross-Functional Coordination

• Partner with Group Sales to capture full catering potential on group business.

• Support billing accuracy, deposit tracking, and post-event reconciliation with Finance.

• Contribute to standardizing processes and service delivery across the two hotels.

Qualifications:

• 4+ years of catering, convention services, or event management experience in a full-service or luxury hotel, including some supervisory or lead responsibility.

• Strong event execution skills with proven attention to detail under deadline pressure.

• Working knowledge of catering sales and event management systems (e.g., Opera S&C, or comparable).

• Ability to manage accounts, mentor team members, and step confidently into a leadership role.

• Client-facing polish appropriate to a luxury and high-end convention clientele.

• Bachelor's degree in Hospitality, Business, or related field preferred, or equivalent experience.

Reports to: Director of Catering and Convention Services

Location: Salt Lake City, UT (on-site, both properties)

Status: Full-time, exempt

Direct reports: Catering sales managers and convention services/event managers as assigned