Assistant Director of Conference & Event Services

Assistant Director of Conference & Event Services

Salary

$60,000.00 - $65,000.00 Annually

Location

Easton, MA

Job Type

Admin Benefit Eligible

Job Number

00050

Department

Conference & Events Salaries

Opening Date

09/22/2026

FLSA

Exempt

Bargaining Unit

N/A

• Description
• Benefits

Founded by the Congregation of Holy Cross in 1948, Stonehill is a private Catholic college located just 22 miles from downtown Boston on a beautiful 384-acre campus in Easton, Massachusetts. With a student-to-faculty ratio of 13:1, the College engages its 2,500+ students in 80+ rigorous academic programs in the liberal arts, sciences, and pre-professional fields.

Faithful to the Holy Cross tradition in education, Stonehill College is committed to developing the moral, spiritual, intellectual, physical, and social competencies of its students and seeks to build and sustain a campus community that embraces diversity and inclusion in its teaching, learning, living, and working. Stonehill values a diversity of persons, opinions, and cultural and religious perspectives. In fulfillment of its motto, Lux et Spes ("Light and Hope"), the College cultivates in its students the competence to think, act, and lead with courage towards creating a more just and compassionate world.

Description

The Assistant Director of Conference & Event Services will contribute to the department's efforts in maintaining a high level of customer service and support to both internal and external campus constituencies and in maximizing revenue through the utilization of campus facilities by external campus constituencies. The Assistant Director will provide oversight to the scheduling of all campus facilities and the distribution of event information to campus stakeholders and support staff departments. In addition, the Assistant Director will provide support to the Associate Director in the recruitment of new Conference and Events business and in preserving strong relationships with the department's existing client base. Fostering an atmosphere of collaboration and unified support will be an essential element of the Assistant Director's role in executing their duties and responsibilities.

Responsibilities

• Manage and mentor the Coordinator of Facilities & Scheduling and oversee the daily scheduling of campus facilities through the campus reservation software (25Live) and the distribution of event information to campus stakeholders and support staff departments, including: Facilities Management, Information Technology, Campus Police, and Dining Services.
• Maintain an expeditious flow of communication on campus as it pertains to event scheduling and event coordination.
• In the absence of the Coordinator of Facilities and Scheduling, assume all duties and responsibilities as needed to maintain departmental operational continuity.
• Responsible for the maintenance and accuracy of the Campus Scheduling Software and the Campus Events Calendar.
• Oversee the execution of all campus event and operational logistics, internal and external to the College. Ensure high-level customer service and support for all events held on Campus by all constituencies.
• Develop, maintain, and oversee all external program event planning documents, event itineraries, and program details, and ensure their execution.
• Manage, maintain, and oversee departmental summer planning documents, including the summer lodging schedule, energy management schedule, and summer dining schedule.
• Foster and maintain close professional relationships with campus support service departments and external clients.
• Solicit client feedback while providing immediate follow-up on completed events. Track results and transpose them into metrics for post-event evaluations with campus stakeholders.
• Administer an action plan to systematically address customer service issues to provide a means for continuous operational improvement.
• Act as a representative of the department and the College in promoting the use of the campus and its facilities to external groups and organizations.
• Assist the Associate Director with the administration and management of the departmental marketing plan.
• At the discretion of the Associate Director, assist with responding to inquiries by external entities, preparing bid packages and Requests for Proposals, and conducting prospective client site visits showcasing the campus and its amenities.
• Provide assistance with client invoicing, accounts receivable tracking, and License Agreement Development.
• Hire, train, and supervise full-time and part-time student employees for the Academic Year and Summer Conferencing Season.
• Manage departmental key and access control over the summer months, with responsibility for the residential housing key cabinet and access card inventory, allocation, tracking, and replacements.
• Maintain and oversee all campus event-related directional and signage endeavors.
• Manage the scheduling of event-related vendors for external constituencies and provide oversight of their services.
• Oversee and manage the departmental work-study and student employee budget to coincide with departmental strategic initiatives.
• Must be able to work evenings and weekends as necessary, in particular during the Summer Conference Season (End of May to Mid/Late August).
• Other duties as assigned based on departmental demand.

Typical Qualifications

• Bachelor's Degree from an accredited College or University.
• 2-4 years of progressive work experience, preferably in a collegiate conference and event services setting.
• Excellent communication skills, particularly the ability to persuade, whether verbally or through the written word.
• Exceptional organizational skills, including the ability to manage multiple projects and multitask with a high level of detail.
• Outstanding interpersonal skills, including independent judgment, the ability to relate well to constituents at all levels of the institution, and to demonstrate to others that they are valued.
• Must be a strategic thinker, able to work independently, and must be comfortable with technology.
• Ability to work in a fast-paced service environment is essential.
• A sense of humor and ability to deal with all situations calmly and pleasantly.
• Computer literate; strong Microsoft Office software knowledge; 25Live campus scheduling enterprise familiarity; and desire to adapt technology to best leverage department/divisional/institutional resources.
• Must be able to work evenings and weekends as necessary.

Supplemental Information

The schedule for this position is Monday-Friday, 8:30 am-4:30 pm, with some hours outside that range.

Stonehill College offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, vision, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discount programs
• Voluntray benefits

For detailed information on benefits and eligibility, please visit here for more information.

Employer Stonehill College (MA)

Address 320 Washington Street

Easton, Massachusetts, 02357

Phone 508-565-1105

Website www.stonehill.edu