Assistant Director of Endpoint Management

Posting Title

Assistant Director of Endpoint Management

Department Overview

UVA Information Technology Services (ITS) does more than support the UVA community - we empower and move it forward. With every partnership and every solution, we are shaping a culture and ecosystem where learning and discovery thrive.

The Endpoint Management team within ITS is responsible for delivering secure, scalable, and modern endpoint management solutions that support the University's academic, research, healthcare, and administrative missions. This team partners across schools, units, and distributed IT organizations to provide enterprise endpoint services that strengthen cybersecurity, improve operational efficiency, and enhance the end-user experience.

Position Summary

The Assistant Director of Endpoint Management is a leadership role responsible for defining, advancing, and driving adoption of endpoint management services across the University. This position serves as the service owner for enterprise endpoint management, with end-to-end accountability for strategy, delivery, adoption, and outcomes to ensure devices across Grounds are securely managed within centrally supported platforms.

This role leads two key functions:

• The Enterprise Endpoint Platform Team, responsible for the design, engineering, and innovation of Microsoft and Apple endpoint management platforms
• A team of Systems Administrators, responsible for delivering and operating endpoint management services in partnership with distributed IT organizations

A central focus of this role is institution-wide outreach and stakeholder engagement-partnering with schools, units, and IT leaders to drive adoption of managed endpoint services as a critical component of the University's device security strategy. This role also leads the Endpoint Management Advisory Committee and associated governance processes to ensure transparency, shared decision-making, and alignment between central IT and distributed stakeholders.

Responsibilities

Service Ownership & Strategy

• Define and own the vision, strategy, and roadmap for endpoint management services across the University
• Maintain end-to-end accountability for service performance, adoption, and institutional value delivery
• Establish endpoint management as a foundational component of the University's cybersecurity posture
• Set service direction, standards, and priorities aligned with institutional goals and stakeholder needs
• Serve as the institutional authority within central IT for endpoint management standards, practices, and capabilities

Stakeholder Engagement & Adoption

• Lead proactive outreach to academic, research, and administrative units to build partnerships and drive service adoption
• Engage regularly with IT leaders and stakeholders across Grounds to understand needs and remove barriers to adoption
• Translate institutional and departmental needs into service enhancements and platform capabilities
• Lead change management strategies to increase adoption of managed endpoint services in decentralized environments
• Lead the Endpoint Management Advisory Committee and governance processes
• Drive institution-wide alignment toward managed endpoint platforms to reduce unmanaged device risk and improve security posture

Platform & Service Delivery Oversight

• Ensure reliable and scalable endpoint service delivery, including device provisioning, enrollment, configuration management, software deployment, patching, compliance, and lifecycle management
• Partner with platform engineering teams to ensure services are modern, secure, and aligned with industry best practices
• Establish and monitor KPIs, SLAs/SLOs, and user experience metrics to drive service quality and continuous improvement
• Ensure endpoint services are well-documented, accessible, and effectively supported for end users and IT professionals

Organizational Leadership

• Provide leadership and direction to the Enterprise Endpoint Platform Team and Endpoint Systems Administration Team
• Establish accountability, priorities, and alignment between engineering and operational service delivery functions
• Foster a culture of collaboration, innovation, continuous improvement, and customer-focused service delivery
• Promote automation, standardization, and effective tooling to improve operational scalability

Security & Compliance Leadership

• Ensure endpoint management services align with institutional cybersecurity policies, regulatory requirements, and risk management practices
• Partner with security teams to implement and enforce endpoint security controls and standards
• Drive initiatives that improve device visibility, compliance, and institutional risk reduction
• Position endpoint management as a critical control point in the University's overall security strategy

Minimum Qualifications

Education:

High School Diploma required. Bachelor's degree in Information Technology, Business Administration, or related field preferred.

Experience:

• Significant experience supporting endpoint management platforms and enterprise desktop environments
• Demonstrated experience in stakeholder engagement and business relationship management
• Experience leading technical teams, initiatives, or enterprise IT services

Skills and Competencies:

• Strong knowledge of endpoint management tools such as Microsoft Endpoint Manager, Intune, Jamf, SCCM, or similar platforms
• Strong interpersonal, collaboration, and communication skills
• Familiarity with ITIL service management practices
• Ability to build relationships across diverse stakeholder groups and decentralized organizations

Preferred Qualifications

Education & Certifications:

• Bachelor's degree in Information Technology, Business Administration, or related field
• ITIL, Jamf, Microsoft Certified: Endpoint Administrator, or related certifications

Experience:

• Experience working in higher education or other complex decentralized environments
• Experience supporting instructional, research, or enterprise computing environments
• Experience developing and executing strategic technology roadmaps and adoption initiatives

Skills and Competencies:

• Strategic thinking with the ability to translate vision into execution
• Strong leadership, organizational, and change management capabilities
• Ability to influence and drive adoption across multiple stakeholder groups

Physical Demands

This position primarily involves sedentary work using standard office equipment and technology. Occasional lifting of equipment up to 25 pounds may be required.

Salary Range

Commensurate with education and experience.

Position Type & Work Location

Full-time, Exempt position. Hybrid work arrangements may be available in accordance with University policy. Position based in Charlottesville, Virginia.

About UVA and the Community

The University of Virginia is consistently ranked among the top public universities in the nation and is recognized worldwide for excellence in education, research, healthcare, and public service. Charlottesville offers an outstanding quality of life with access to outdoor recreation, arts, culture, and an exceptional food scene.

To learn more about UVA and the surrounding community, visit:

University of Virginia

Life in Charlottesville

Application Timeline

This position will remain open until filled. Review of applications will begin immediately.

Additional Requirements

A background check will be conducted on all new hires prior to employment.

This position is not eligible for visa sponsorship.

How to Apply

How to Apply

Please apply online through Online and search for R0083383. Complete the application and upload the following required materials:

Internal applicants may search and apply for jobs on the UVA Internal Careers website.

• Cover letter

• Resume

Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all required documents will not receive full consideration.

Reference Check Process

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the hiring process.

Contact

For questions about the position, please contact Bill Crane, Senior Academic Recruiter.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.