Assistant Director of Financial Aid Operations

Posting Details

Candidate(s) recommended for hire are subject to a criminal background check.

Position Information

Position Title Assistant Director of Financial Aid Operations Announcement Summary

Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Assistant Director of Financial Aid Operations.

The Assistant Director of Financial Aid Operations will plan, organize, and manage the operational and reporting components of the College's Financial Aid programs and services consisting of federal, state, private, and institutional financing; to provide highly responsible and complex administrative staff assistance to the Director of Financial Aid; and to coordinate assigned activities with other College divisions, departments, and outside organizations. This role provides leadership in systems management, process optimization, data integrity, and regulatory compliance while supporting the Director in strategic planning and operational decision making.

We offer a valuable benefits package that includes the following:

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Full-time employee benefits

Duties

Essential Duties-Duties may include, but are not limited to, the following:

• Supervise and lead a team of Financial Aid Technicians.
• Provide technical assistance, training, evaluation, and mentoring for financial aid staff on system procedures, system integration, data integrity, and reporting.
• Responsible for the day-to-day administration of the technical processes related to the utilization of the College's financial aid system (e.g. Banner, Colleague).
• Monitor the importing and exporting of files with the U.S. Department of Education and other regulatory agencies.
• Assist the Director in developing, documenting, and implementing new policies and procedures for the financial aid staff.
• Lead and manage the integration of FAFSA data in COD - Common Origination & Disbursement System, NSLDS - National Student Loan Data System, and the State grant portals.
• Troubleshoot, update, modify, and analyze the College's financial aid system to ensure compliance with regulatory needs and changes.
• Create complex custom queries and rules for a variety of financial aid management needs and reporting requirements. Analyze and identify data integrity issues.
• Work with Information Technology Services to execute scripts to correct data issues.
• Prepare and disseminate accurate financial aid information and reports to students, parents, and stakeholders. Also, be involved in preparing reports for external entities (i.e. Department of Education, NC System Office, and the State Educational Assistance Agency).
• Coordinate with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements.
• Test system updates, patches, and new functionalities to ensure accuracy between the financial aid College software and federal systems.
• Responsible for troubleshooting and resolving all system-related issues.
• Assist with maintaining the efficiency and fiscal integrity of FTCC Student Financial Aid Office.
• Direct the distribution, review, and evaluation of student financial aid forms and applications. Coordinate departmental activities to ensure proper determination of student eligibility for financial aid programs in a timely manner. Direct and participate in awarding of financial aid to eligible students.
• Manage the review of financial aid accounts for the disbursement of funds according to appropriate federal, state, and local regulations.
• Maintain professional currency through active participation and leadership in associations, committees, workshops, and training sessions, both internal and external to the College.
• Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations.
• Perform related duties as assigned.

Minimum Qualifications

• A Bachelor's degree from an accredited college or university in Business Administration, Records Management or a closely related field; or equivalent.
• Minimum of three years of experience involving the awarding and disbursement of financial assistance and supervising and coaching team members in a fast-paced environment.

Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $61,409 annually Number of Months 12 Employee Benefits

NC State Health Plan

NC State Retirement Plan

Paid Leave

Paid Holidays

Cafeteria Plan (IRS Code Section 125)

Educational Benefits

Longevity

TRICARE Supplement Benefits

Posting Number S83-26

Posting Detail Information

EEO Statement

The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.

Close Date 08/10/2026 Open Until Filled No Special Instructions to Applicants

Screening of applications will begin immediately, with an anticipated hire date of September 1st, 2026.

NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.

" Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension."

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?
• FTCC Website
• Indeed
• NCCCS System Office
• HigherEdJobs
• Social Media
• Glassdoor
• Internal Email
• Word of Mouth
• USJoblink
• Other

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Unofficial Transcripts

Optional Documents

• Unofficial Transcripts 2
• Unofficial Transcripts 3
• Unofficial Transcripts 4
• Other Documents