Assistant Director of Front Office

Assistant Director of Front Office

Onsite in Nashville, TN

Salary up to $85,000 base + bonus

We are working closely with a great client to identify an Assistant Director of Front Office to help lead guest-facing operations and elevate the overall arrival and departure experience. This key leadership role is ideal for someone who thrives in a high-touch hospitality environment and is passionate about delivering exceptional guest service while supporting front office strategy and team development. This role is onsite in Nashville, TN.

Responsibilities of the Assistant Director of Front Office:

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• Assist in overseeing daily front office operations to ensure a seamless guest experience
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• Support, coach, and develop a high-performing, service-driven front office team
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• Resolve guest concerns and lead effective service recovery efforts
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• Assist with scheduling, labor management, budgeting, and departmental performance initiatives
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• Ensure compliance with brand standards, policies, and procedures
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Qualifications of the Assistant Director of Front Office:

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• 3+ years of front office leadership experience in an upscale hotel or resort environment
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• Previous experience as a Front Office Manager, Assistant Director of Front Office, or similar leadership role preferred
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• Proven ability to motivate teams and deliver exceptional guest experiences
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• Experience with hotel property management systems and operational reporting
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• Flexible schedule, including evenings, weekends, and holidays as needed
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