Assistant Director of Health Operations

TITLE: Assistant Director of Health Operations
STATUS: Full-Time (Exempt)
SALARY RANGE: $77,884 - $112,318
DEPARTMENT: Fishers Health Department

Description:

The City of Fishers is seeking an Assistant Director of Health Operations to provide supervision of staff and operational oversight of health services for Fishers Health Department. This person will ensure excellent service, quality, cost, and delivery performance of health services in line with Fishers Health Department strategy, goals, and values. The Assistant Director of Health Operations reports directly to the Public Health Director and will closely collaborate with other members of the leadership team. This person will recommend, plan, and implement programs to meet departmental priorities. The primary focus of this role is optimizing efficiency, accountability, and clarity. The position will hold primary responsibility for quality improvement in the department.

Examples of Duties:

• Directs the internal practice operations of all health services programs, creates benchmarks, tracks and reports progress, researches process improvements and efficiencies, recommends and implements changes.
• Collaboration with leadership team to develop the vision and direction of health services in alignment with the department’s priorities, changing guidelines, and shifts in community needs.
• Monitors quality metrics, identifies and implements improvements, including managing a quality improvement team and implementing process changes.
• Coordinates with healthcare providers, ensures proper documentation and record keeping, appointment scheduling, patient flow.
• Supervises daily operations such as programs, security, staffing and inventory.
• Direct supervision of social worker, public health nurse manager, health educators, and community outreach manager.
• Coordination of regular staff meetings and performance reviews.
• Ensures adherence to HIPAA regulations, OSHA standards and other relevant standards and regulations.
• Manages clinical practice technology infrastructure.
• Reviews patient care quality data and peer review data and develops action plans as necessary.
• Reviews practice risk assessment regularly.
• Monitors continuing education of the team.
• Represents the Fishers Health Department to community partners, coalitions, etc.
• Actively participate in community activities, Board of Health and City Council Meetings, and other events to represent health services, assigned programs, and stay abreast of events and changes.

Minimum Qualifications:

• Bachelor’s degree required; masters preferred;
• At least 3-5 years management experience leading people required;
• 1-3 years of experience working in an outpatient medical practice, community-based healthcare setting, or similar environment required;
• Strong leadership and organizational skills required;
• Must have excellent communication and interpersonal abilities;
• Experience leading quality improvement efforts in a health environment required;
• Proficiency in healthcare billing and coding practices preferred;
• Understanding of medical and mental health practice operations and administrative procedures required;
• Financial acumen and budgeting skills required;
• Must have the ability to manage multiple priorities and meet deadlines;
• Must have the ability to work in a team environment;
• Must exhibit flexibility working with a wide variety of populations and organizations;
• Must have a growth mindset and be skilled in implementing scalable solutions;
• Must be able to work occasional evening and weekend hours based on business needs;
• Must have an active Indiana Driver's License and have the ability to be insured to drive a city vehicle.

Supplemental Information:

• Attitude is extremely important in this role. Professional communication and behavior are expected as we strive to keep our community healthy and safe.
• Accountability to the highest professional and ethical standards are expected.
• Regular attendance and punctuality are required in accordance with the agreed upon schedule.
• Work will include regular interaction with employees and the public. Periodic duties may require performance in non-office settings, outdoors, or at a variety of locations external to the FHD administrative offices.
• Information sharing and teamwork - employees are encouraged to collaborate and assist with streamlining processes and procedures as they relate to Public Health.
• Applicants should apply online and provide copies of any related certifications and a complete resume.