Assistant Director of Hospitality

Responsibilities: 

• Oversee proper meal production and guest service execution.  

• Responsible for establishing food and beverage prices and meeting with all vendors.  

• Manage staffing levels in accordance with established budgetary goals and business volume. Continually monitor budgetary adherence.  

• Responsible for inventory for entire F&B areas, and delegation of counting duties if necessary.  

• Serve as Manager on Duty in the absence of the Hospitality Director. 

• Ensure the food and beverage department operates in accordance with all rules, policies, and procedures for the department and at the highest levels of service.  

• Ensure all food and beverage staff have received adequate training to perform their duties and are able to meet or exceed guest expectations. This shall include being present in all outlets as dictated by business demands.  

• Prepare employee schedules for front of house staff, approve of schedules for back of house staff and submit them to the Director of Hospitality. 

• Make recommendations for hiring and employment terminations. Work with Human resources to post positions for hiring.  

• Prepare daily/weekly/monthly paperwork and required reports. 

• Demonstrate skill in dealing with employee disputes and guest complaints to resolve them in a professional manner.  

• Maintain records of alcohol requirements and health and safety regulations for all employees.  

• Maintain knowledge and integrity of POS system. This should include, but not be limited to the ability to program, test and communicate all changes programmed for all outlets, report generation and training for all individuals as deemed necessary.  

• Responsible for cleanliness and positive appearance of venues. 

• Assist the Sales and Catering Manager when necessary to ensure successfully meeting the expectations of clients/guest’s overall food and beverage experience.  

• Assist the Head Chef to create a program to control food waste, breakage, and safe handling of products.  

Please note that the above list is not exhaustive but provides an overview of key responsibilities. 

Qualifications & Education: 

• High School Diploma or GED required. 
• A minimum of 3 years’ experience in leadership of a multi venue, high volume food and beverage property, preferably in a casino environment is required.  
• An associate degree in business, hospitality/restaurant management is required. A bachelor’s degree in business is preferred.  
• An applicant may qualify with a demonstrated combination of education and experience in restaurant management, preferably in a casino environment, equitable to the degree. 
• Must be able to work during high volume peak times based on organizational need.  
• Must be proficient in Microsoft office programs, email and Teams.  
• Must have basic math skills including addition, subtraction, multiplication, division, fractions and percentages.  
• Previous cash handling experience is required. 
• Excellent organizational, communication and interpersonal skills. 
• Must have Serv Safe certification at time of hire or within six (6) months      
• Must have completed responsible beverage server training or complete within six (6) months of hire.   
• Knowledge of contractual agreements between two or more parties for goods and services.   
• Experience with departmental and organizational budgeting.  
• Above-average critical thinking and problem-solving skills.  
• Excellent verbal and written communication skills.  
• Ability to work effectively under pressure and meet multiple deadlines.  
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.  
• Must obtain and maintain a Gaming License.  
• Must follow MICS and TICS requirements per gaming division.  
• Valid driver’s license, reliable transportation, and insurance required.  
• Pass a full background check.  
• Must pass a food costing test.    

Work Conditions:  

• Must be able to walk, sit, stand, use hands to handle or feel, reach with arms, talk and hear.  
• Must be able to lift and/or move up to fifty (50) pounds on a regular basis.  
• Specific vision abilities required, including close vision, distance vision, peripheral vision, color vision, and depth perception.  
• Work is generally performed in a casino setting with a higher noise level and cigarette smoke.  
• Evening and/or weekend work required.  
• Work environment requires excellent personal hygiene.