Assistant Director of Operations

Location: In-person between all offices Jenkintown/North Philly/Huntington Valley

Position Summary

The Assistant Director of Operations will serve as a critical leader in strengthening and centralizing staffing compliance and growth operations across the organization.

This role partners closely with leadership and cross-functional teams to ensure efficient staffing processes, regulatory compliance, and scalable growth—particularly supporting expansion on the Angels on Call (AOC) side.

This position will build a stronger operational foundation by overseeing staffing strategy, developing team capabilities, and enhancing relationships across care coordination functions.

Key Responsibilities

Staffing Operations Leadership

• Own and oversee the full staffing function, ensuring optimal caregiver-client match and coverage

• Identify and implement process improvements to increase efficiency, responsiveness, and quality

• Partner closely with Karina and the Scheduling team to align daily operations with strategic goals

Team Development & Support

• Build, coach, and support Staffing Coordinators to enhance performance and accountability

• Establish best practices, training frameworks, and performance standards for the staffing team

• Foster a collaborative, high-performing team environment focused on service excellence

Caregiver Recruitment & Onboarding

• Oversee DCW (Direct Care Worker) orientation and onboarding processes

• Support expansion of the caregiver pool to meet current and future demand

• Ensure onboarding processes are efficient, compliant, and deliver a strong first experience

Cross-Functional Collaboration

• Build and maintain strong relationships with Service Coordinators to ensure alignment and continuity of care

• Serve as a key operational liaison across departments to support seamless service delivery

Growth & Special Initiatives

• Support growth initiatives, with a primary focus on scaling the Angels on Call (AOC) service line

• Identify opportunities to expand capacity, improve service delivery, and support business development goals

Compliance & Quality Assurance

• Assist with audits and compliance activities to ensure ongoing adherence to regulatory requirements

• Maintain documentation standards and support continuous readiness for internal and external reviews

Reporting & Operational Insights

• Support reporting, data tracking, and analysis to inform operational decisions

• Provide insights into staffing trends, capacity planning, and performance metrics

Impact of the Role

This role is designed to:

• Centralize ownership of staffing operations

• Strengthen compliance and operational consistency

• Build scalable systems to support organizational growth

• Reduce operational strain on existing teams while improving overall service delivery