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Assistant Director of Patient Care Services / EHC Gateway (Concierge)

Emory Healthcare/Emory University

Atlanta, GA

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JOB DETAILS
SALARY
SKILLS
Advanced Cardiac Life Support (ACLS), Analysis Skills, Blood-Borne Pathogens, Budgeting, Business Strategy, Clinical Best Practices, Clinical Competency, Clinical Practices/Protocols, Coaching, Communication Skills, Data Analysis, Diversity, Employee Orientation, Environmental Work, Establish Priorities, Genetics, Healthcare, Infectious Diseases, Leadership, Legal, Maintain Compliance, Medical Waste, Nursing, Nursing Credentials, Onboarding, Operational Strategy, Operations Management, Orthopedics, Patient Care, Patient Safety, Performance Analysis, Performance Metrics, Physical Demands, Policy Implementation, Problem Solving Skills, Quality Assurance, Quality Management, Registered Nurse (RN), Regulations, Regulatory Compliance, Resource Management, Safety Compliance, Safety/Work Safety, Service Delivery, Staff Development, Staff Requirements, Standard Operating Procedures (SOP), Standards of Care, Strategic Planning, Team Building, Training/Teaching, Typing, Vision Plan, Willing to Travel
LOCATION
Atlanta, GA
POSTED
24 days ago


Overview



Be inspired



.



Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources,ongoingmentorshipand leadership programs for all types of jobs, and asupportive environment that enables you to reach new heights in your careerand be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, _development,_ and leadership programs + And more

Description

Position Summary: The Assistant Director of Patient Care Service plays a critical role in the leadership team of a designated service line. Reporting to the Director of Patient Care Service, the Assistant Director drives excellence in patient care, operations, performance, and patient outcomes while fostering a culture of team collaboration and professional development. This role collaborates with other service line and division leaders to ensure the delivery of high-quality care that aligns with organizational objectives and supports a large span of responsibility within a regional zone. Key Responsibilities: Leadership & Team Development: 1. Develop and maintain high engagement, visibility, and accountability within the healthcare team to achieve organizational vision, mission, and goals. 2. Foster a culture of collaboration, excellence, accountability, and mutual respect across all inter-professional care teams throughout the care continuum. 3. Provide education, coaching, and guidance to staff, ensuring adherence to clinical standards and best practices. 4. Facilitate staff onboarding, competency assessment, and continuous professional development. 5. Manage and support a diverse workforce based on organizational goals, staffing needs, and budget considerations. Clinical & Operational Management: 1. Oversee all clinical and administrative aspects of an assigned patient care setting, ensuring operational efficiency and cost-effective care. 2. Lead and implement quality and safety initiatives specific to your area, aligned with organizational objectives. 3. Collaborate with triad leadership to assist in planning capital, staffing, and operational budgets. 4. Assist in establishing clinical and operational performance targets and financial goals in partnership with triad leadership. 5. Implement policies, standard operating procedures, and standard work, holding the team accountable for compliance. 6. Routinely engage in intentional rounding to evaluate and address the operational needs of patient care, staff, and providers. Performance & Compliance: 1. Ensure consistency in nursing practice and compliance with safety, accreditation, and regulatory standards. 2. Identify, analyze, and objectively evaluate problems, generating alternative solutions and making informed recommendations to support a culture of professional governance. 3. Ensure compliance with regulatory standards, accreditation requirements, and organizational policies. 4. Lead continuous quality improvement efforts through data analysis, problem-solving, and monitoring key performance indicators (KPIs). Strategic & Operational Oversight: 1. Plan, prioritize, and execute operations efficiently, anticipating resource needs and achieving results within the service line/division budget. 2. Address operational challenges and apply problem-solving skills to resolve issues, working in partnership with leadership. 3. Advocate for optimal resource allocation to support patient care and improve overall service delivery. 4. Ensure alignment with the organizational strategic plan and vision to advocate for optimal outcomes across the service line. Workplace Culture & Staff Well-Being: 1. Foster an inclusive and diverse work environment that values individual differences and promotes staff well-being. 2. Create and support a healthy work environment that encourages professional growth and high staff morale. 3. Demonstrate leadership in challenging situations, adapting styles as needed, and effectively communicating unit goals. Professional Practice Oversight: 1. Actively monitor nursing practice to ensure adherence to established clinical standards, policies, and procedures. 2. Provide ongoing education and training to nurses, ensuring up-to-date clinical skills and regulatory knowledge. 3. Advocate for patient safety and optimal care by addressing concerns regarding staffing, resources, and care delivery. Minimum Required Qualifications: Education: 1. Nursing: Master's degree required either in nursing or a master's degree in another discipline is acceptable if the candidate holds a bachelor's degree in nursing (BSN) 2. Orthopedic Areas (non-nursing): Master of Science (MS) as an Athletic Trainer is required Experience: 1. Nursing: Five (5) years of professional nursing practice experience in patient care settings, with five (5) years in a leadership position. 2. Orthopedic Areas (non-nursing): Five (5) years of experience in orthopedic setting, with five (5) years in a leadership position Licensure: 1. Nursing: - A valid, unencumbered Registered Nursing License approved by the Georgia Board of Nursing. - Virtual Care Nursing: If overseeing virtual care activities, an active compact/multistate license (eNLC) is required within 60 days of hire. 2. Orthopedic Areas (non-nursing): A valid, unencumbered Athletic Trainer License approved by the Georgia Board of Athletic Trainers Certifications: 1. Nursing: a. Nurse Executive Certification (NE-BC, NEA-BC), CENP, or comparable certification, within one (1) year of entry into role 2. ALL: a. BLS required b. ACLS certification may be necessary depending on specialty area, post hire Skills: 1. Demonstrated leadership in promoting collaboration, diversity, equity, inclusion, and social justice both for the populations served and within a health system. 2. Experience overseeing complex service line operations within a healthcare system. 3. Ongoing demonstrated clinical and leadership competence. Preferred Qualifications Education: Doctoral degree (DNP, PhD, DrPH) strongly preferred Experience: Experience in a complex academic health system PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

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Division

_The Emory Clinic_

Campus Location

_Atlanta, GA, 30322_

Campus Location

_US-GA-Atlanta_

Department

_TEC Navigator_

Job Type

_Regular Full-Time_

Job Number

_163119_

Job Category

_Nursing_

Schedule

_8a-5p_

Standard Hours

_40 Hours_

Hourly Minimum

_USD $70.03/Hr._

Hourly Midpoint

_USD $81.19/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

About the Company

E

Emory Healthcare/Emory University

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