Assistant Director, Online Business Programs

Whitworth University

Spokane, WA

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JOB DETAILS

SALARY

$21.41–$22.67 Per Hour

SKILLS

Academic Advice, Academic Intervention, Background Investigation, Career Counseling, Coaching, Customer Relationship Management (CRM), Database Management Software/Systems (DBMS), Driver's License, Event Management, Financial Aid, Financial Policies, Financial Procedures, Higher Education, Meal Plans, Metrics, Microsoft Product Family, Multitasking, Newsletter, Presentation/Verbal Skills, Project/Program Management, Publications, Registrar, Scholarship, Social Media, Student Admissions, Student Financial Services, Student Services, Time Management, Willing to Travel, eCommerce, eLearning

LOCATION

Spokane, WA

POSTED

Today

Whitworth Online is committed to helping learners thrive in a flexible, supportive, and academically rigorous environment. The Assistant Director of Online Business Programs serves as a trusted guide throughout the student journey, helping students navigate enrollment, achieve academic success, and reach their personal and professional goals. This student-centered position serves as both a guide and advocate for students throughout their academic journey, providing enrollment coaching, academic advising, and personalized support from inquiry through graduation. Working closely with the Program Director, you will help create an exceptional online learning experience by building meaningful relationships with students, identifying opportunities for program improvement, and contributing to the continued growth and success of Whitworth Online. Enrollment Coaching | 35% Provide admissions support and enrollment coaching for prospective students. Advise prospective students regarding career opportunities and degree requirements. Perform transfer evaluations and degree mapping for prospective students. Evaluate applications for admission and refer to the committee for admissions decision. Communicate consistently with prospective students, providing accurate and compelling program information and enhancing enrollment commitment. Academic Advising and Student Support | 35% Provide academic advising for students. Advise approximately 100 current students in the preparation and processing of registrations, twice annually. Support these same students with occasional academic interventions, petitions, and other unique academic requests. Monitor student success metrics (including course engagement and degree progress) and initiate academic success conversations as needed. Keep accurate and timely records in database software of all advising interactions with students, including changes to anticipated graduate dates, course registration, and academic standing. Evaluate and coordinate files for degree requirements and submit them to the registrar for final degree posting. Research internship opportunities, advise students to pursue learning opportunities outside of the classroom, and assist them with the process of arranging these opportunities. Nominate and evaluate students for internal scholarships and recognitions. Participate in undergraduate commencement each May. Program Development and Feedback | 15% Support the program director in the delivery of a relevant and student-centered degree program. Communicate with the program director regarding feedback received from prospective and current students. Discuss student concerns, student academic progress, and appropriate interventions with the program director. Contribute ideas and information about student accomplishments for promotional purposes (i.e. social media posts, newsletter content, featured student stories, etc.). Collaboration and Operations | 10% Collaborate with team members in the general operations of the school. Attend weekly staff and committee meetings to coordinate efforts and ensure consistency across programs. Collaborate with assistant directors to plan and coordinate student admissions and registration processes, student orientations, and other academic support activities. Work with staff to coordinate special events that build community and a sense of belonging for students (i.e. celebration meals, commencement planning, publications shoots, etc.). Liaise with other student service offices on campus, including Registrar, Financial Aid, and Student Accounts. Support the admissions team with recruitment events and activities as needed. Provide insight to the SCS leadership team on the schedule of course offerings. Additional Contributions | 5% Assist with special projects and department events. Other duties as assigned. Bachelor’s degree, or an equivalent combination of education and relevant professional experience in higher education, career counseling, or a related field. Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they have taken to acquire them. Familiarity with the needs and challenges of adult learners, online students, or non-traditional students in higher education. Skilled in leveraging data insights to drive strategic decisions and optimize outcomes. A personal commitment to the Christian faith and to the integration of faith and learning. A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church. Core Competencies Ability to establish trust and build rapport with prospective students, guiding them through the enrollment process. Skill in presenting program benefits clearly and compellingly to inspire enrollment commitment. Commitment to addressing student needs proactively and holistically. Proficient in Microsoft 365 and experienced with modern tools such as CRM, SIS, or LMS platforms to enhance efficiency and support student success. Ability to monitor and interpret student success metrics and recommend interventions. Effectiveness in coordinating with internal teams and external campus offices to streamline student services. Preferred Qualifications Proven ability to manage multiple projects or initiatives simultaneously, meeting deadlines with accuracy and efficiency. Experience organizing and coordinating events that foster student engagement and community-building efforts. Basic knowledge of financial aid policies and procedures, and how they relate to enrollment and retention efforts. Skilled in addressing student challenges and fostering positive outcomes. Schedule Full-time (1.0 FTE) | 12 months | 40 hours per week Whitworth office hours are 8 AM to 4:30 PM Monday – Friday Flexible options are available after the initial appointment period. Flexibility to work a varied schedule, including evenings (until 6:15 PM) and occasional weekends for events or activities. Must hold a valid driver’s license and have reliable transportation for local travel as needed. Willingness to participate in evening and weekend events to support program goals. Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university’s mission and integrate their Christian faith into their work. Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate. Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position. Compensation details: 21.41-22.67 Hourly Wage PI5a7c44c4c47e-25448-409638565c143e31-5e48-4549-b638-05792d185386

About the Company

Whitworth University

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