Assistant Director, Ticket Operations (Athletics)

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
• Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated extensive knowledge of the Paciolan Ticketing System.
• Knowledge of NCAA rules and regulations.
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects.
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.