Assistant Director, Ticket Sales & Retention

Be part of the energy behind Auburn Athletics—where every connection counts and every gameday experience matters!

As a key member of the Ticket Sales and Retention team, you’ll build meaningful relationships with donors, faculty, staff, students, and fans while delivering first-class service at every touchpoint. In this role, you’ll drive revenue by promoting a full portfolio of ticket plans and experiences, working in alignment with the ticket priority system and Tigers Unlimited to enhance engagement and loyalty across the Auburn family.

• Conducts daily outbound calls to prospects for full season, mini plans, group, and single game tickets for football, men’s and women’s basketball, baseball, softball, and gymnastics and makes follow-up calls to ticket holders who communicate concerns and issues they've experienced.
• Calls current and previous ticket buyers to execute renewal plans and strategies and cold-call new leads to generate sales.
• Cultivates current and past groups and new prospects to generate sales.
• Contacts area businesses, youth organizations, and other large groups to promote the group ticket program.
• Works all home football game days and other athletic home events as determined by the Director of Ticket Operations and Assistant Athletics Director for Ticketing to service ticket buyers.
• Achieves and exceeds weekly, monthly, and annual sales goals by performing daily outbound calls and setting face-to-face meetings and tours.
• Provides superior customer service to prospects, ticket buyers, and donors throughout the season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates.
• Develops relationships across the department within all Auburn Athletics external units and Tigers Unlimited Foundation.
• Works closely with the Director of Ticket Operations to create new revenue-generating ideas.
• The job requires the ability to work a flexible schedule, including weekends, holidays, and evening hours. May need the ability to travel as needed to complete job duties and responsibilities.

• Bachelor's degree
• 1 year of experience in ticket sales or customer service experience.

Desired Qualifications:

• Experience in intercollegiate or professional sports ticket sales is desired.

• Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.
• Ability to communicate effectively with others verbally and in writing.
• Ability to pay attention to the minute details of a project or task.
• Ability to show consideration for and maintain good relationships with others.

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!