Assistant Director, Volunteer Services

The Assistant Director manages, organizes, and implements TVCCA’s Volunteer Services agency wide, including primary supervision of a Retired Senior Volunteer Program (RSVP), and other volunteer initiatives. This position provides guidance to other TVCCA departments utilizing volunteers. The Assistant Director is responsible for/will work closely with the Director on the management of one primary and several secondary grants and budgets. This individual will develop and implement recruitment plans, match volunteers with clients, and manage the training and retention of volunteers. The Assistant Director will also maintain data and activity records within a volunteer management system. Following training, the individual is expected to understand Results Oriented Management Accountability (ROMA)—a standard non-profit performance management framework. This position is integral to assisting the Director with grant reporting.

·         Bachelor’s Degree in relevant discipline with a minimum of five years of related work experience, two of which were supervisory in nature.

·         Experience conducting training, outreach, and presentations.

·         Experience leading and managing personnel in different locations and on multiple projects with differing qualifications and deadlines.

·         Must hold a valid driver’s license and have reliable transportation to travel for business meetings, community outreach, and training events.

·         Strong communication and computer skills required.

·         Must have strong decision making, organizational, and leadership skills.

·         Monitors and manages assigned programmatic budgets.

·         Manages volunteers; assigns and reviews work.

·         Participates in Agency and State trainings and supervises volunteer training activities.

·         Assesses volunteers and clients for program eligibility and/or links to appropriate agency or partner services.

·         Ensures comprehensive customer needs are met by working closely with other departments.

·         Maintains precise and accurate documentation to ensure all the program requirements are met in the mandated time frame, including client files and entries into the program databases.

·         Maintains comprehensive working knowledge of community resources and as needed, assists participants in accessing community resources, should services not be provided by TVCCA.

·         Represents TVCCA in collaborative meetings and networks with community partners.

·         Develops and nurtures partnerships with local, state, and federal stakeholders.

·         Organizes and oversees activities with outreach sites and other social service agencies.

·         Assists in the preparation of statistical information, and prepares and submits reports required by funding agencies.

·         Acquires and maintains knowledge of program guidelines, as well as other agency programs.

·         Assists in responding to complaints from clients and volunteers, and aids in problem resolutions.

·         Evaluates client satisfaction through surveys and interprets results.

·         Evaluates volunteer satisfaction through surveys and direct contact, making changes based on results as needed.

·         Works effectively with coworkers, supervisors, and staff from other departments to solve problems and to improve processes and services.

·         Collaborates with Development Department to seek additional programmatic and administrative dollars to help support and augment volunteer services offered by TVCCA.

·         Works occasional evening and weekend as needed for programmatic activities.

·         Sets and observes appropriate boundaries with clients; observe confidentiality and HIPAA.

·         Be an effective team leader.

·         Empathetic towards our client population.

·         Ability to work under pressure, address multiple priorities, and meet deadlines.

·         Knowledge of community resources.

·         Knowledge of program planning, organization, and implementation.

·         Ability to identify key issues in problem solving and implement effective, creative solutions.

·         Operate office equipment including but not limited to computer, telephone, scanner, copy machine.

·         Excellent computer skills (Microsoft Office Suite, particularly Excel, and Canva).

·         Ability to climb stairs;  sit for periods of up to seven (7) hours per day.

·         Physically lift between 20 and 30 pounds (applications, folders, forms, copy paper, etc.)

·         Perform additional tasks to meet the needs of the program and agency.

·         Represent the agency professionally in manner, speech and dress.