Assistant Escrow Officer

JOB SUMMARY

The Assistant Escrow Officer is primarily responsible for assisting with tasks relating to the closing of a real estate transactions. Act as liaison between all parties to the transaction including homebuyer, seller, mortgage, accounting and other areas within the title and settlement processes.

Responsibilities

• Perform customer service duties including answering phones and general email requests.
• Maintain professional branch appearance including cleanliness of closing rooms and lobby.
• Greet arriving customers and assist with closing celebrations.
• Contact customers and perform initial scheduling confirmation and obtain closing specific information.
• Maintain reports and tracking of completed tasks as required.
• Review initial closing information and prepare Pre-Settlement Statements.
• Review Title Commitments and identify issues.
• Coordinate and maintain contacts for each community.
• Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems.
• Support the branch as directed in all aspects of the settlement transactions.
• Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes.
• Ensure adherence to workflow processes.
• Perform other duties as assigned.

REQUIRED EDUCATION/EXPERIENCE

Minimum High School Diploma or equivalent
Certification as a Notary Public is a plus
Experience as an Assistant Escrow Officer is a plus

REQUIRED SKILLS/KNOWLEDGE

• Exceptional customer service skills with experience engaging with diverse homebuyer demographics
• Ability to multi-task and handle fast-paced and demanding work environment
• Strong follow up skills and attention to detail
• Ability to adjust well to change
• Ability to collaborate effectively across dispersed teams in multiple locations
• Effective communication skills, both verbal and written
• Proficiency in Microsoft Office Suite required
• Experience with OneNote and SoftPro is a plus
• Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders
• Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently
• Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows

ADDITIONAL INFORMATION

• This position is office-based, requiring in-office attendance five days a week to foster team collaboration and ensure direct customer engagement