Assistant Executive Director

SUMMARY

Under the direction of the Executive Director, the Assistant Executive Director is responsible for coordinating and managing office functions as well as assisting in the overall operation of the community in accordance with resident needs, government regulations and our internal policies and procedures. This position works with the Executive Director in planning all aspects of community operations including setting priorities and job assignments. The Assistant Executive Director is also responsible for building internal/external partnerships and promoting the values of Capri Communities. This role is a professional development position for an individual wishing to become an Executive Director.

ESSENTIAL RESPONSIBILITIES 

• Resident Care and Satisfaction – Assists with providing, promoting and requiring high-quality resident relations and care management as per specific care plans for each resident. Participates in problem resolution and conflict management to ensure the health care needs of residents are met or exceeded. Develops, implements and helps to manage program activities and takes action to improve our programs as necessary.
• Occupancy/Marketing – Assists Executive Director in achieving marketing and leasing goals for the community. Participates in providing tours and marketing community to external businesses, prospective residents and families, and healthcare markets. Assures building preparation for tours and model apartments are ready to show. Ensure other company properties are promoted to potential residents as appropriate. Assists in admission/acceptance assessment process and necessary documentation in compliance with state regulations DHS 83 and 89.
• Revenue/Budget Management – Assists with maintaining occupancy, revenue, and other expenses and profit margins within the budgeted parameters. Helps manage the financial outcomes of the community to include accounts receivable, accounts payable and payroll.
• Staff Management – Assists the Executive Director in management of the overall operation of the community. Helps supervise multiple departments such as activities, dining services, care staff and housekeeping. Participate in the interviewing, hiring, training, and development of staff. Assures all employee documents are maintained in accordance with HR compliance. Helps to maintain proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs including acting in place of department managers during vacancies/leaves.
• Compliance – Demonstrates knowledge of and enforce all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Ensures appropriate medical documentation and administration of medications and treatment according to MD orders. Ensures that all Chapter DHS 83/89 and Fair Housing Standards are met at all times. Complies with OSHA, Workers’ Compensation, and any other reporting requirements.
• Quality, Safety, and Physical Condition – Works with Executive Director to ensure the internal and external property areas meet company safety and physical condition standards. Conducts regular inspections of building. Maintains safety and security of residents and employees at all times.
• Performs other duties as assigned.

QUALIFICATIONS

• Associates Degree in Healthcare Administration or Nursing or higher.
• Previous Assisted Living (RCAC or CBRF) experience desired, as is familiarity with State of WI Chapter DHS 83 and 89 guidelines.
• Previous experience working with resident satisfaction, budgetary and regulatory compliance, staffing and physical plant oversight.
• Previous supervisory experience is preferred.